Sandip Bhosale
@sandipbhosale
AWS contact center engineer specializing in Amazon Connect, Lex, Lambda and conversational AI.
IndiaWhat I'm looking for
I am a System Engineer with 3.7 years of experience designing, developing, and implementing contact center and cloud-native applications on Amazon Web Services (AWS).
I build scalable Amazon Connect IVR solutions and conversational AI using Amazon Lex, Lambda, and AWS Bedrock, integrating services like S3, DynamoDB, CloudFormation and API Gateway to deliver robust voice and chatbot experiences.
I developed a voicemail solution via CloudFormation, implemented dynamic prompt management from DynamoDB, and created Lex chatbots to automate account inquiries and FAQs, improving customer service and operational efficiency.
I collaborate across project lifecycles—design, deployment, troubleshooting—and produce architecture diagrams and POCs to evaluate new technologies, ensuring reliable deployments and streamlined cross-team coordination.
Experience
Work history, roles, and key accomplishments
Designed, developed, and implemented Amazon Connect IVR and Lex chatbot solutions for account inquiries and credit card services, automating voicemail and prompt management and improving contact center efficiency.
Education
Degrees, certifications, and relevant coursework
Tuljaram Chaturchand College, Baramati
Master of Computer Science, Computer Science
2019 - 2021
Grade: 8.2
Completed a Master of Computer Science (2019–2021) with a CGPA of 8.2 from Savitribai Phule Pune University affiliated college.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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