Prasad Solase
@prasadsolase
I build reliable cloud and on-premise contact center platforms, automating IVR operations and improving voice service availability.
IndiaWhat I'm looking for
At Priceline, I develop and manage Amazon Connect and voice infrastructure for 2,100+ concurrent agents, maintaining 99% uptime. I led the end-to-end implementation of Klearcom IVR monitoring, automating testing and reducing IVR downtime by 95%.
I've also configured Cisco UCCE/PCCE environments for enterprise contact centers with 2,500+ agent capacity at Servion Global Solutions, including a SIP migration that reduced dial errors by 90%. Across Amazon Connect, AWS, Cisco voice infrastructure, IVR, incident resolution, and platform audits, I focus on stable, scalable customer-contact operations.
Experience
Work history, roles, and key accomplishments
Developed and managed Amazon Connect and voice infrastructure supporting 2100+ concurrent agents with 99% uptime. Led implementation of Klearcom IVR monitoring tool, reducing IVR downtime by 95%.
IC2 Engineer (UCCE Engineer)
Servion Global Solutions
May 2023 - Nov 2024 (1 year 6 months)
Configured and managed on-premise Cisco UCCE/PCCE contact center and voice infrastructure for 2500+ agent capacity. Led SIP migration project, reducing dial errors by 90%.
Support Engineer
Bhim Systems Ltd
Dec 2021 - Aug 2022 (8 months)
Monitored and supported Cisco PCCE contact center and voice infrastructure to ensure service availability. Managed incidents and service requests through ServiceNow.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Engineering, Information Technology
Bachelor of Engineering in Information Technology from the University of Mumbai, completed in 2021.
Maharashtra State Board
Higher Secondary Certificate, General Studies
Higher Secondary Certificate from the Maharashtra State Board, completed in 2017.
Maharashtra State Board
Secondary School Certificate, General Studies
Secondary School Certificate from the Maharashtra State Board, completed in 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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