Sandini Herath
@sandiniherath
Self-motivated branch manager with strong leadership and customer service skills.
AustraliaWhat I'm looking for
I am a self-motivated and flexible individual with a proven track record in banking and customer service. My experience as a Branch Manager at the Bank of Ceylon in Sri Lanka has equipped me with the skills to handle staff management and branch supervision effectively. I have consistently achieved KPI targets by fostering teamwork and providing proper guidance to my colleagues.
Throughout my career, I have held various positions that have honed my abilities in customer service and operational management. As an Assistant Manager, I was responsible for customer account management and the introduction of digital banking channels. My role as an Executive Officer involved handling foreign currency accounts and facilitating international payments, which further developed my analytical and problem-solving skills.
With a strong educational background in Chemistry and diplomas in Banking and Information Technology, I am well-prepared to adapt to any working environment. I thrive in team settings and am committed to contributing positively to my workplace.
Experience
Work history, roles, and key accomplishments
Branch Manager
Bank of Ceylon
Jul 2019 - Jan 2023 (3 years 6 months)
Managed branch operations, supervised staff, and ensured administration tasks were completed efficiently. Achieved KPI targets through effective teamwork and guidance.
Assistant Manager
Bank of Ceylon
Jul 2017 - Jul 2019 (2 years)
Oversaw customer service operations, managed bank account processes, and introduced digital channels. Handled customer complaints effectively via phone and in-person.
Executive Officer
Bank of Ceylon
Jul 2011 - Aug 2017 (6 years 1 month)
Worked in the International Department handling foreign currency accounts, opening letters of credit, and managing export/import payments.
Research Assistant
Hemas (Pvt) Limited
Apr 2011 - Jun 2011 (2 months)
Assisted in research projects, contributing to data collection and analysis.
Temporary Demonstrator
Open University of Sri Lanka
Aug 2010 - Mar 2011 (7 months)
Conducted lectures and practical sessions for undergraduate students in the Department of Chemistry.
Temporary Demonstrator
University of Peradeniya
Oct 2009 - Jul 2010 (9 months)
Conducted lectures and practical sessions for undergraduate students in the Department of Chemistry.
Education
Degrees, certifications, and relevant coursework
ILInstitute of Bankers of Sri Lanka
Diploma in Applied Banking and Finance, Banking and Finance
2017 - 2018
Completed a Diploma in Applied Banking and Finance, gaining knowledge in banking operations, finance management, and customer service.
UPUniversity of Peradeniya
Bachelor of Science (Specialization) with Honors, Chemistry
2005 - 2009
Completed a Bachelor of Science with Specialization in Chemistry with Honors, focusing on advanced chemical principles and laboratory techniques.
UCUniversity of Colombo
Diploma in Information Technology, Information Technology
2005 - 2007
Pursued a Diploma in Information Technology, covering essential IT skills and applications relevant to various industries.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
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