I seek technical leadership roles driving 24×7 global support, AI-driven automation, and operational excellence with strong cross-functional impact.
Looking for a job
Abhijeet Pattnaik
@abhijeetpattnaik
Senior Technology Services Engineering Manager driving AI-ops and 24×7 support excellence.
IndiaWhat I'm looking for
I am a Senior Manager in Technology Services and Support with 19 years of experience, including 12+ years focused on application and production support for global enterprises such as Walmart Global Tech, Sabre, and Emirates IT.
I build and scale 24×7 global support organizations and lead AI/automation adoption to improve operational resilience; at Walmart I led AI-Ops initiatives that cut MTTR by 35% and reduced manual effort by 40%.
My work includes migrating legacy systems to cloud (Hadoop → GCP), establishing ITIL-based governance, SLA/XLA management, and defining CoE frameworks that delivered measurable cost and performance gains.
I mentor large multi-region teams, drive customer-centric metrics (CSAT/XLA), and partner with product and engineering to influence roadmaps through support analytics and preventive monitoring.
Experience
Work history, roles, and key accomplishments
Current
Technology Services Engineering Manager
WalmartLabs
Oct 2020 - Present (5 years 8 months)
Lead 24×7 global support operations for Walmart's replenishment product ecosystem, ensuring 99.9% availability while driving AI-Ops automation that reduced MTTR by 35% and manual effort by 40%.
ST
Supervisor - Computer Operations
Sabre Technologies
Dec 2017 - Oct 2020 (2 years 10 months)
Managed global IT service delivery for mission-critical airline and travel applications with 99.9% uptime, leading modernization and automation programs that realized 20% cost savings and improved resiliency.
EG
Software Engineer (Project Lead)
Emirates IT Group
Nov 2011 - Nov 2017 (6 years)
Directed production support and modernization for 20+ mission-critical airport and airline applications, achieving zero major incident impact across multiple quarters and improving service reliability by 30%.
IL
Analyst
ITPeople FZ LLC
Feb 2008 - Sep 2011 (3 years 7 months)
Provided application support and operational analysis contributing to service delivery and incident resolution efforts across client engagements.
SS
Consultant
Snap on Business Solutions
Feb 2007 - Feb 2008 (1 year)
Delivered consulting and implementation services for business solutions, supporting application deployments and operational improvements.
TS
Supported application development and operations tasks, contributing to project delivery and early-career technical growth.
ES
Software Engineer
Enrich Solutions
May 2004 - Jun 2006 (2 years 1 month)
Performed software development and maintenance activities supporting client applications and operational requirements.
Education
Degrees, certifications, and relevant coursework
Biju Patnaik University of Technology
Bachelor of Engineering, Electronics and Communication
2003 -
Completed a Bachelor of Engineering in Electronics and Communication from Biju Patnaik University of Technology.
IIT Guwahati
Advanced Certification, Applied Data Science, Machine Learning & IoT
Completed an advanced certification in Applied Data Science, Machine Learning & IoT from IIT Guwahati.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
5500k-6000k USD
Job categories
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