Open to opportunities

Sandeep Upadhyay

@sandeepupadhyay

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Dynamic logistics professional with 14 years of comprehensive experience.

India

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What I'm looking for

I am looking for a role that challenges me and allows for career growth while fostering a collaborative and innovative company culture.

I am a dynamic logistics professional with 14 years of comprehensive experience in B2B, B2C, and warehouse operations. My expertise lies in managing large teams, optimizing operational efficiency, and ensuring exceptional customer satisfaction. I am poised to elevate Last Mile and Middle Mile Operations at Solid Ground, driven by a commitment to fostering collaboration and implementing effective strategies for performance improvement.

Throughout my career, I have demonstrated the ability to motivate and lead diverse teams in fast-paced environments. At Ecom Express, I successfully handled 13 Delivery Centers as a Cluster Manager, collaborating with stakeholders to drive performance improvement initiatives. My focus on data analytics has enabled me to monitor key performance indicators and inform decision-making, ensuring that escalation metrics are consistently closed and cash deposition is maintained at 100%.

My previous role as Operation Lead at Vivek Logistics involved managing inventory operations and overseeing logistics projects for major clients like Amazon. I have a proven track record of achieving 100% customer satisfaction and conducting performance reviews across multiple logistics stations. I am passionate about training and developing team members to promote teamwork and operational efficiency, ensuring compliance with statutory requirements and maintaining high standards of service delivery.

Experience

Work history, roles, and key accomplishments

Senior Executive Operations

Ecom Express

May 2024 - Jan 2025 (8 months)

Led large teams in logistics operations, ensuring timely delivery and high customer satisfaction across 13 delivery centers. Optimized processes and implemented strategies to enhance operational efficiency, utilizing data analytics for performance monitoring and decision-making.

Logistics Team Leadership Customer Satisfaction Process Optimization Data Analysis Performance Management Escalation Management Cash Management

Senior Executive Operations (Cluster Manager)

Ecom Express

May 2024 - Jan 2025 (8 months)

Led large logistics teams across 13 delivery centers, ensuring timely delivery and high customer satisfaction. Optimized operational efficiency and service quality through process improvements and data analytics, fostering a motivated workforce.

Logistics Team Leadership Customer Satisfaction Efficiency Improvement Data Analytics Cash Management

Operations Lead

Vivek Logistics

Mar 2012 - Feb 2024 (11 years 11 months)

Managed comprehensive inventory operations, including receiving, picking, and packing, while overseeing logistics projects for major e-commerce clients like Amazon and Meesho. Conducted performance reviews and supervised quality assurance to maintain high customer satisfaction and compliance with industry standards.

Inventory Management WMS LIFO Quality Assurance B2B Operations

Operation Lead/Team Leader (Warehouse)

Vivek Logistics

Mar 2012 - Feb 2024 (11 years 11 months)

Managed comprehensive inventory operations including receiving, picking, and packing using WMS methodologies like FIFO and LIFO. Oversaw B2B and B2C logistics for major clients like Amazon and Meesho, ensuring high customer satisfaction and compliance with quality standards.

Logistics B2B B2C Quality Assurance Team Leadership

Hotel Manager

Hotel Bengal Inn Pvt Ltd.

Aug 2006 - Aug 2011 (5 years)

Effectively managed all aspects of hotel operations, ensuring smooth functioning and exemplary guest experiences. Oversaw administrative functions including staff management, budgeting, and facility maintenance, while also supervising front desk operations and resolving guest inquiries.

Hotel Management Administration Budgeting Customer Service Conflict Resolution

Hotel Manager/Admin Manager/Front Office Head

Hotel Bengal Inn Pvt Ltd.

Aug 2006 - Aug 2011 (5 years)

Managed all aspects of hotel operations, including front office, administration, and guest relations, ensuring smooth functioning and exemplary guest experiences. Supervised administrative activities, employee relations, and financial transactions, while also coordinating events and training new staff.

Hotel Management Administrative Support Event Coordination Staff Training Employee Relations Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Intellectual Institute of Management & Technology

Graduate Diploma, Business Administration (Logistics Management)

Grade: A (70.70%)

Completed a Graduate Diploma in Business Administration with a specialization in Logistics Management. The curriculum covered key areas such as general management, business management, and logistics management.

UP Board

Intermediate, Humanities

Grade: Second Division (227/500)

Completed Intermediate education from the UP Board. The curriculum included subjects such as Hindi, English, History, Economics, and Sociology.

Bihar Board

High School

Completed High School education from the Bihar Board. This foundational education provided a broad understanding of various subjects.

Intellectual Institute of Management & Technology

Graduate Diploma, Business Administration (Logistics Management)

Grade: A (70.70%)

Completed a Graduate Diploma in Business Administration with a specialization in Logistics Management. The curriculum covered general management, business management, logistics management, business ethics, and marketing management.