jameem ahamed
@jameemahamed
I lead customer support and operations projects that improve satisfaction, delivery, reporting, and team performance.
United Arab EmiratesWhat I'm looking for
I've led customer support and operations projects at Tecnovity Health Tech and SPARKITX, coordinating teams, schedules, reporting, client communication, and project documentation. At Tecnovity Health Tech, I improved customer satisfaction by 30% within one year and supported a 27% increase in referral-generated leads.
Earlier, I spent over 10 years teaching and mentoring Electronics and Communication Engineering students at National College of Engineering, improving student performance through interactive, practical learning and curriculum support.
Experience
Work history, roles, and key accomplishments
Manager – Customer Support Services
Tecnovity Health Tech Pvt Ltd
Jan 2023 - Jun 2026 (3 years 5 months)
Led customer support team to improve satisfaction by 30% and increase referral leads by 27%. Managed customer queries, maintained logs, and coordinated projects within timelines.
Manager – Operations
SPARKITX
Aug 2017 - Dec 2022 (5 years 4 months)
Provided administrative and secretarial support, prepared productivity and project closure reports, and coordinated with marketing, sales, and clients. Managed document control and filing systems.
Assistant Professor - Electronic and Communication Engineering
National College of Engineering
Sep 2012 - Aug 2017 (4 years 11 months)
Delivered lectures, conducted labs, mentored students, and supported research. Achieved high pass rates and improved student performance through interactive teaching.
Lecturer - Electronic and Communication Engineering
National College of Engineering
Jul 2006 - Aug 2010 (4 years 1 month)
Delivered lectures, prepared course materials, conducted assessments, and guided students. Improved student understanding and results through interactive learning techniques.
Education
Degrees, certifications, and relevant coursework
VLB Janakiammal College of Engineering & Technology
Bachelor of Engineering, Electronics and Communication Engineering
2002 - 2006
Grade: 73%
Pursued a Bachelor of Engineering in Electronics and Communication Engineering, achieving a GPA of 73%.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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