Open to opportunities

mishika mathur

@mishikamathur

Account Manager and customer success professional driving client retention through end-to-end digital marketing campaigns.

India

Message

What I'm looking for

I’m looking for an Account Management / Customer Success role where I can own client retention, deliver end-to-end digital marketing campaigns, and translate performance insights into measurable growth through strong stakeholder collaboration.

I’m a Customer Success & Account Management professional with “4 Years Experience,” focused on “Client Retention,” “Stakeholder Management,” and keeping clients seamlessly connected to internal teams. I’ve served as the primary point of contact, ensuring clear communication, smooth delivery, and long-term engagement across multiple client accounts.

In my recent role as an Account Manager at The Leaf (Bengaluru), I “Managed nearly 8 client accounts” and led end-to-end campaign delivery, including “SMM, SEO, branding, and performance marketing initiatives.” I coordinated cross-functional teams (creative and social media) to align campaigns with client goals, timelines, and optimization opportunities.

Across roles including WePitch, Open Jar Communications, Famous Innovations, and Gozoop, I strengthened client relationships through “monthly performance reports and insights,” vendor and influencer collaboration, and proactive outreach through “cold calls and networking.” I also handled operational ownership—project tracking, billing coordination, and documentation—while supporting competitive research and ORM management to improve brand outcomes.

Experience

Work history, roles, and key accomplishments

Account Manager

The Leaf

Aug 2024 - Dec 2025 (1 year 4 months)

Managed ~8 client accounts as the primary point of contact, coordinating teams to deliver SMM, SEO, branding, and performance marketing campaigns aligned with client goals. Supported retention through monthly performance reports, vendor and influencer collaborations, and end-to-end billing and project tracking.

Customer Success Account Management Client Retention Stakeholder Management SMM SEO Branding Performance Marketing Influencer Partnerships Project Tracking

Brand Consultant (Freelance)

Open Jar Communications

Nov 2022 - Jul 2024 (1 year 8 months)

Managed client communication and supported brand strategy development by aligning business objectives with creative solutions. Contributed to client pitches and presentations, translating insights into value-driven recommendations.

Freelance Consulting Brand Strategy Client Communication Strategic Recommendations Cross Functional Collaboration Creative Alignment

Business Development Executive

Symbiosis School Of Media and WePitch

Apr 2023 - Dec 2023 (8 months)

Drove new business through proactive outreach, cold calls, and networking, building relationships with prospective clients. Presented marketing solutions and supported proposal development to move opportunities forward.

Business Development Lead Generation Cold Calling Networking Proposal Development Sales Presentations Relationship Building

Account Management Executive

Famous Innovations

Jun 2022 - Oct 2022 (4 months)

Managed client communication and project coordination for multiple brands, supporting campaign planning and competitive research to strengthen positioning. Coordinated ORM management activities and worked with cross-functional stakeholders to keep projects on track.

Client Relationship Management Client Communication Project Coordination Campaign Planning Competitive Research ORM Cross Functional Collaboration

Client Servicing Executive

Gozoop

Dec 2020 - Jan 2022 (1 year 1 month)

Managed social media accounts and coordinated campaign execution for brands including InterMiles and Taj Hotels. Developed content strategies with creative teams and supported influencer/vendor management and video/digital campaign coordination for clients such as Godrej and IIFA.

Social Media Management Campaign Execution Content Strategy Influencer Management Digital Campaigns CRM Tools HubSpot CRM