At Jana Small Finance Bank, I was a Business Analyst on the development of Liquid Plus Fixed Deposit. I documented business processes and functional specifications, including more than 50 user stories and features such as same-day redemption and an instant overdraft facility.
At ICICI Bank, I was Product Owner for iFinance, a unified view of customers’ savings and current accounts using the Account Aggregator ecosystem. I maintained the product backlog and created customer journey and process flows with product, technology, legal, and compliance teams.
At Tata Consultancy Services, I worked across banking and financial-services projects. As Product Owner for Money Manager, I contributed to a launch that increased user adoption by 25% and reduced customer churn by 20%; on a UK mobile banking project, I helped deliver onboarding improvements and self-service channels.
