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Rahul Singh

@rahulsingh72

Product Owner at Kotak Mahindra Bank who delivered an RM mobile app for 5,000 relationship managers.

At Kotak Mahindra Bank, I delivered the Relationship Manager mobile app in three months. It gives relationship managers a place to view customer and portfolio information, and now serves 5,000 RMs with 2,000 daily active users.

I also led full-cycle delivery of Kompanion, a conversational banking chatbot integrated with KLAPP and Cloud Bank. It handles more than 40,000 queries a month, and I extended it with a Regulatory Coach AI agent for Risk & Compliance.

Experience

Work history, roles, and key accomplishments

Current

Associate Vice President – Business Analyst & Product Owner

Current

Kotak Mahindra Bank

Dec 2018 - Present (7 years 11 months)

Owns product lifecycles end to end, from requirement elicitation to production rollout. Delivered a Relationship Manager mobile app, led the Kompanion AI chatbot platform, and is driving a Centralised Content Management Platform.

Product Ownership Business Analysis BRD FRD FSD Agile Scrum Jira Conversational AI Chatbot Core Banking Stakeholder Management UAT Backlog Prioritization Release Management

Preferred Relationship Manager

HDFC Bank

Jan 2017 - Dec 2018 (1 year 11 months)

Managed a high-net-worth customer portfolio, identified client needs, and provided advisory recommendations. Shared product feedback with internal teams to improve digital and advisory offerings.

Relationship Management Portfolio Management Customer Advisory Product Feedback

Deputy Branch Manager

ICICI Bank

Jan 2015 - Dec 2017 (2 years 11 months)

Oversaw daily branch operations with strict adherence to Core Banking compliance, risk frameworks, and audit readiness. Led process improvement initiatives and mapped workflows to improve banking delivery.

Branch Operations Core Banking Compliance Risk Management Process Improvement Workflow Mapping

Privilege Banker / Operations Trainee

ICICI Bank

Jan 2012 - Dec 2015 (3 years 11 months)

Managed privileged client portfolios across banking, investments, and insurance. Built a strong base in retail banking operations, customer escalation handling, and compliance using root-cause analysis.

Retail Banking Portfolio Management Customer Escalation Handling Compliance Root Cause Analysis