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Khyati Shah

@khyatishah1

Senior Business Analyst at Yes Bank who contributed to digital onboarding, lending, and banking features across web and mobile channels.

India

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What I'm looking for

I'm seeking a Business Analyst or Product Owner opportunity in an IT firm, bank, insurance company, or fintech organization, where I can apply my banking and insurance domain expertise to drive business value and support organizational goals.

At Yes Bank, I contributed as a Senior Business Analyst to features across retail net banking and mobile banking, including account, card, deposit, and loan servicing. I also worked on digital onboarding journeys for savings accounts and credit cards, and on digital loan origination journeys across web and mobile.

I gathered requirements with business stakeholders and documented them in BRDs, FRDs, change requests, process flows, and user stories. I analyzed current and future processes, identified gaps, and collaborated with design, development, and QA teams to support implementation.

I prepared test cases and traceability matrices, coordinated testing with QA, and conducted UAT through business feedback and sign-off. Before my business analysis work, I was a Deputy Branch Manager at Yes Bank and a Customer Service Officer at ICICI Bank.

Experience

Work history, roles, and key accomplishments

Senior Business Analyst

Yes Bank Ltd

Apr 2020 - Mar 2026 (5 years 11 months)

Senior Business Analyst in the BDTS group, delivering features across Net Banking and Mobile Banking, including account servicing, cards, deposits, loans, and Avaloq Wealth. Elicited requirements, created documentation, and coordinated with business, design, development, and QA teams.