Krishna Chaitanya N V

Collaborated with teams to deliver digital transformation initiatives for SNB's Digital Venture, enhancing customer satisfaction. Spearheaded requirements gathering and analysis, developed chatbot services, and optimized SMS templates. Enhanced eKYC web services with risk assessment functionalities and managed customer feedback collection through NPS surveys.

Reviewed and documented key touchpoints for next-best-action models based on customer transaction history. Managed end-to-end documentation of user stories for corporate banking on web and mobile channels. Partnered with business teams to develop core banking platforms on Mambu and orchestrated the development of UNO Bank's Credit Decision Engine using ACTICO.

Devised data-driven sales strategies that elevated branch sales and profitability. Captured market share from competitors through comprehensive product and marketing analysis. Crafted personalized financial solutions using customer data that augmented satisfaction scores and interfaced with cross-functional teams for successful product launches.

Coordinated with AML and Transaction Monitoring teams to interpret needs and challenges. Analyzed regulatory requirements to develop effective transaction monitoring procedures. Explored and documented business requirements to elevate operational efficiency, and designed customer risk assessment processes and workflows for investigating suspicious activities.

Developed functional specifications for corporate internet banking and conducted market research to uncover customer needs. Forged cross-functional collaborations for successful product development and launch. Led the ICICI-HUL collaboration pilot project that focused on integrated payment and billing systems.

Studied Information Technology at Jawaharlal Nehru Technological University. The curriculum focused on core concepts and practical applications within the field.