Sana Hasan

SH

Looking for a job

Sana Hasan

@sanahasan1

ServiceNow Administrator with hands-on ITSM practice, including incident management, user and role administration, and platform configuration.

At HCL Tech, I worked as an IT Analyst on ITSM processes including incident, problem, change, and service request management, contributing to team goals and project outcomes.

After HCL Tech, I practiced ServiceNow administration through self-paced learning, working with incident records, users and roles, UI Policies, Client Scripts, Business Rules, Update Sets, and CMDB basics.

Experience

Work history, roles, and key accomplishments

HT

IT Analyst

Dec 2023 - Apr 2026 (2 years 4 months)

Worked as an IT Analyst with working knowledge of ITSM processes such as incident, problem, change and service request management. Maintained strong professional relationships and demonstrated reliability and adaptability in a fast-paced environment.

ITSM Incident Management Problem Management Change Management Service Request Management Analytical Skills Teamwork

SL

ServiceNow Hands-on Practice

Self-paced learning

Practiced ServiceNow administration and configuration, including incident management, user and role administration, UI Policies, Client Scripts, Business Rules, Update Sets, and CMDB basics.

ServiceNow Incident Management ITSM User Administration Role Administration UI Policies Client Script Business Rules Update Sets CMDB

Education

Degrees, certifications, and relevant coursework

SV

School of Management Sciences, Varanasi

Bachelor of Computer Application, Computer Application

2020 - 2023

Pursued a Bachelor of Computer Application degree from 2020 to 2023.

GV

Guru Nanak English School, Varanasi

12th

2019 - 2020

Completed 12th grade from 2019 to 2020.

GV

Guru Nanak English School, Varanasi

10th

2017 - 2018

Completed 10th grade from 2017 to 2018.

SB

Spoken Tutorial Project, IIT Bombay

Certificate of Java Training, Java

Completed Java training through the Spoken Tutorial Project at IIT Bombay.

TT

Techup Technologies

Certificate of Workshop on Basic Concept of Web Designing, Web Designing

Attended a workshop on basic concepts of web designing.

AT

Aradhya Technologies

Certificate of Workshop on Backend Web Development, Backend Web Development

Attended a workshop on backend web development.

Tech stack

Software and tools used professionally

Microsoft Azure

MySQL

JavaScript

Java

ServiceNow

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

5006k+ INR

Social media

Job categories

ServiceNow Administrator IT Analyst

Skills

ServiceNow ITSM Incident Management Problem Management Change Management Service Request Management User Administration RBAC UI Policies Client Script Business Rules Update Sets Configuration Management Database (CMDB)HTML CSS

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