Sana Awaan
@sanaawaan
Customer-focused retail and support leader with 10+ years in operations, service, and team management.
United StatesWhat I'm looking for
I am a customer-focused professional with over 10 years of experience in customer service, relationship management, and team leadership across retail and remote support environments.
I've managed high-volume store operations, hired and coached staff, and maintained accurate documentation while resolving customer concerns to improve satisfaction and performance.
As an Application Support Analyst, I provided remote technical support, documented interactions, met response expectations, and collaborated cross-functionally to ensure timely resolution.
Experience
Work history, roles, and key accomplishments
Store Manager
Arwa Yemeni Coffee
Mar 2025 - Present (1 year)
Oversee daily store operations, supervise and coach staff to maintain performance standards, and resolve customer concerns while maintaining accurate documentation to improve satisfaction.
Store Owner/Manager
Monadnock Tobacco Shop
Jan 2010 - Dec 2023 (13 years 11 months)
Managed high-volume retail operations, hired and trained staff, and built long-term customer relationships while handling customer concerns and maintaining store performance.
Application Support Analyst
Boeing/Dell
Apr 2021 - May 2023 (2 years 1 month)
Provided remote application support, documented user interactions and service requests, and collaborated with teams to resolve issues while meeting response and follow-up expectations.
Education
Degrees, certifications, and relevant coursework
University of Illinois at Chicago
Bachelor of Arts, Political Science
Bachelor of Arts in Political Science from the University of Illinois at Chicago.
Availability
Location
United StatesAuthorized to work in
Job categories
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