Sam User

Handled 60-130 customer inquiries daily, converting 70% into booked appointments and exceeding monthly sales targets by 200%. Maintained a 50% retention rate across repeat clients.

Resolved 30+ customer inquiries daily via Live Chat, maintaining a 100% satisfaction rating and reducing average response time to under 5 minutes.

Scheduled 10-20 client appointments weekly via HubSpot CRM, contributing to a 50% increase in team booking volume. Coordinated communication between departments to streamline processes.

Managed sales pipelines, delivered tailored solutions, and enhanced sales strategies, resulting in significant revenue increases and improved market presence.

Salesperson role at HDT outsourcing, focusing on sales activities.

Conducted detailed quantity take-offs, prepared payment certificates, and identified cost-saving opportunities to enhance project profitability.

Prepared detailed contracts and budgets, managed site resources, and conducted cost monitoring to improve project timelines and financial oversight.

Quantity Surveyor role at Al Jaber Group, focusing on cost management and project valuation.

Conducted cost analysis for major projects, delivered cost management insights, and valued large-scale projects to support strategic planning.

Relationship Manager role at Ocwen (US Process), focusing on client relations and loan processing.

Managed loan processing, improved client relations, and streamlined loan approval processes to enhance client satisfaction and efficiency.

Appointment Setter role at Accure Enterprises, focusing on scheduling appointments.

Customer Service Sales Specialist role at Accure Enterprises, focusing on customer service and sales.

Customer Service Representative role at Cricket Wireless, focusing on customer support.

Pursued a Bachelor of Engineering in Civil Engineering from August 2008 to May 2012.

Completed high school in March 2008.

Bachelor of Technology in Civil Engineering.