I'm currently supporting Massachusetts General Brigham through Ingenious DR, preparing, reviewing, and submitting medical claims while monitoring status, resolving discrepancies, and following up on unpaid or denied claims.
I've also guided UnitedHealth Care members through healthcare plan benefits and services, resolving inquiries and issues through comprehensive customer support.
My background spans marketing advice for PR Business, freelance graphic design, and technical support for Livescribe smartpen users. I've created branding and digital content, advised on marketing strategy and brand positioning, and delivered troubleshooting and product guidance.
Earlier roles in customer service training, accounting support, and billing gave me hands-on experience with communication protocols, invoices, records, financial reporting, logistics, and inventory-related invoicing.
