Samuel Owojinrin

Managed diverse B2B and B2C client portfolios across inbound and outbound environments, achieving a 95% resolution success rate through proactive troubleshooting and active listening. Leveraged CRM tools to track client interactions and executed personalized engagement strategies to deepen client trust.

Achieved an 80%+ conversion rate by conducting in-depth, consultation-style sales calls with prospective parents, detailing academic performance track records and positive institutional reviews. Managed client relationships end-to-end, serving as the dedicated point of contact for parent inquiries, feedback, and issue resolution.

Promoted from Sales Representative to Sales Operations Manager after consistently exceeding sales targets for custom website development, application design, and technical IT troubleshooting services. Managed the full sales lifecycle, conducting needs assessments, presenting technical solutions, and closing deals for software and digital infrastructure services.

Served as the primary point of contact for prospective and existing parents, offering high-touch support and reassuring families regarding academic standards, student well-being, and campus safety protocols. Increased client conversion and retention rates by optimizing the inquiry-to-enrollment workflow and resolving parent concerns promptly.

BSc Mathematics degree from the University of Ibadan, completed in 2025.