ODUWAYE OMOTAYO

I am a dedicated customer service professional with over four years of progressive experience in customer service, sales, and administrative support. I consistently manage high-volume inbound and outbound interactions, resolve billing and service issues, and maintain accurate customer records using CRM tools.

Previously I supervised academic operations as a school principal, coordinating staff, managing administrative duties, and improving communication among stakeholders to enhance outcomes. I also supported IT systems as a system analyst, performing diagnostics and providing technical documentation to improve workflows.

I have a proven track record of meeting performance metrics, supporting retention campaigns by identifying at-risk customers, and collaborating with cross-functional teams to escalate and resolve issues promptly. I am proficient in Tascer and Connex One, Microsoft Office, and common database systems.

I pursue continuous learning in customer success and CRM, and I bring strong communication, problem-solving, and interpersonal skills to roles focused on customer satisfaction and operational efficiency.