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@oduwayeomotayo
Customer-focused customer service professional driving retention and satisfaction.
I am a dedicated customer service professional with over four years of progressive experience in customer service, sales, and administrative support. I consistently manage high-volume inbound and outbound interactions, resolve billing and service issues, and maintain accurate customer records using CRM tools.
Previously I supervised academic operations as a school principal, coordinating staff, managing administrative duties, and improving communication among stakeholders to enhance outcomes. I also supported IT systems as a system analyst, performing diagnostics and providing technical documentation to improve workflows.
I have a proven track record of meeting performance metrics, supporting retention campaigns by identifying at-risk customers, and collaborating with cross-functional teams to escalate and resolve issues promptly. I am proficient in Tascer and Connex One, Microsoft Office, and common database systems.
I pursue continuous learning in customer success and CRM, and I bring strong communication, problem-solving, and interpersonal skills to roles focused on customer satisfaction and operational efficiency.
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Work history, roles, and key accomplishments
Multichoice Nigeria
Jan 2020 - Present (5 years 10 months)
Handle high volume inbound/outbound calls to resolve billing, subscription, and service issues; maintain CRM records and consistently meet customer satisfaction and response-time KPIs while supporting retention campaigns.
Prince of Peace Group of Schools
Jan 2018 - Jan 2020 (2 years)
Supervised academic operations and staff, improved communication between teachers, parents, and management, and managed administrative tasks including reports and performance reviews to enhance learning outcomes.
Electro Kingdom Organization
Jan 2015 - Jan 2017 (2 years)
Supported IT systems and database management, performed routine diagnostics, implemented user feedback to improve workflows, and provided technical support and documentation for hardware and software.
Degrees, certifications, and relevant coursework
Bachelor of Science, Psychology
2022 -
Pursuing a Bachelor of Science in Psychology at the University of Ibadan, focusing on psychological principles and research methods.
Certificates, Customer Service / Customer Success
2025 - 2025
Completed multiple customer service and customer success courses covering support, experience, and CRM software fundamentals.
Certificate, Professional Development
2022 - 2022
Completed an accelerated soft skills course focused on workplace communication and professional development.
Ordinary National Diploma, Computer Science
2010 - 2014
Completed an Ordinary National Diploma in Computer Science with coursework in programming and database fundamentals.
Software and tools used professionally
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