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Samuel Ochieng

@samuelochieng1

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I grow cloud accounts through implementation, training, and responsive customer support.

Kenya

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At Cloud IT Ltd, I grow customer accounts by guiding adoption of Google Workspace, Microsoft 365, and Zoho. I coordinate onboarding, migrations, configuration, licensing, training, and post-deployment support while building long-term client partnerships.

I've spent eight years supporting remote outsourcing teams at Dibbly Publishing, resolving IT and customer issues, coordinating workflows, training freelancers, and improving service delivery. My finance background also strengthened my attention to accurate records, reconciliations, and customer communication.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Cloud IT Ltd

Jan 2025 - Present (1 year 8 months)

Manage customer accounts throughout the lifecycle, recommending cloud solutions and coordinating support. Conduct client meetings, product demos, and training sessions to drive adoption and upselling.

Account Management Customer Relationship Management Google Workspace Microsoft 365 Zoho Consultative Selling Training Onboarding Implementation Customer Satisfaction

Customer & Freelancer Success

Dibbly Publishing

Jan 2017 - Dec 2024 (7 years 11 months)

Provided virtual administrative and IT support to clients and remote teams, resolving issues and ensuring high satisfaction. Managed training needs, vendor communications, and onboarding of freelancers.

Administrative Support IT Support Customer Service Remote Team Management Training Vendor Management Slack Google Workspace Procurement

Finance Clerk

Realis Insurance Agency

Jan 2013 - Dec 2017 (4 years 11 months)

Reviewed and reconciled financial transactions, managed petty cash, and ensured accurate record-keeping. Provided excellent customer service by addressing financial inquiries promptly.

Bank Reconciliation Petty Cash Management Customer Service Record keeping

Intern

Ukulima Sacco Society

Jan 2011 - Dec 2011 (11 months)

Maintained custody of member documents and supported the transition to a digital filing system. Streamlined office processes and escalated customer queries to appropriate roles.

Document Management Process Improvement Customer Service Filing

Intern

Keystone DT Sacco Ltd

Jan 2010 - Dec 2010 (11 months)

Championed customer service charter, updated customer profiles, and handled inquiries via email, calls, and texts. Monitored accounts and escalated complex queries for resolution.

Customer Service Query Resolution