Open to opportunities

Judith User

@judithuser3

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Account Manager skilled in SaaS client onboarding, technical support, and data-driven retention.

Kenya

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What I'm looking for

I seek a client-facing SaaS role focused on onboarding, technical support, and data-driven retention within a collaborative, growth-oriented team.

I am a proactive Account Manager with over 1.5 years of experience managing client relationships in a SaaS environment, delivering onboarding, technical support, and performance reporting that improve retention. I combine strong communication with technical acumen—using Zoho and Perdoo—to troubleshoot issues, run analytics, and collaborate cross-functionally to drive client value.

My background includes hands-on roles in account activation, data migration, IT support, and process improvement across startups and institutional settings. I consistently lead client trainings, generate actionable reports, and contribute to product improvements through testing and feedback.

Experience

Work history, roles, and key accomplishments

Account Manager

Tovuti Group

Jul 2022 - Dec 2023 (1 year 5 months)

Managed and nurtured client relationships, led onboarding and training, generated performance analytics using Perdoo and ZoHo, and provided technical support that improved client engagement over a 1.5-year period.

Account Management Onboarding Zoho Technical Support Data Analysis CRM Troubleshooting

Technical Support Intern

Tovuti Group

Mar 2022 - Jul 2022 (4 months)

Supported account setup and data migration for new clients, resolved technical issues, and collaborated with internal teams to ensure smooth onboarding and activation.

Data Migration Technical Support Customer Onboarding CRM Documentation Cross Functional Collaboration

ICT Attaché

TVET CDACC

Jun 2021 - Aug 2021 (2 months)

Provided technical assistance and participated in internal IT projects, maintained corporate email systems, and performed basic network maintenance to support operations.

Technical Support Email Operations Maintaining Networks Documentation

ICT Attaché

Masinde Muliro University

Jun 2018 - Aug 2018 (2 months)

Maintained IT hardware and supported database management and web development initiatives to improve campus IT services.

Web Development IT Support Troubleshooting

Education

Degrees, certifications, and relevant coursework

Masinde Muliro University of Science and Technology

Bachelor of Science, Information Systems and Knowledge Management

Completed a Bachelor of Science in Information Systems and Knowledge Management, focusing on information systems and knowledge management applications.