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@judithuser3
Account Manager skilled in SaaS client onboarding, technical support, and data-driven retention.
KenyaI am a proactive Account Manager with over 1.5 years of experience managing client relationships in a SaaS environment, delivering onboarding, technical support, and performance reporting that improve retention. I combine strong communication with technical acumen—using Zoho and Perdoo—to troubleshoot issues, run analytics, and collaborate cross-functionally to drive client value.
My background includes hands-on roles in account activation, data migration, IT support, and process improvement across startups and institutional settings. I consistently lead client trainings, generate actionable reports, and contribute to product improvements through testing and feedback.
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Work history, roles, and key accomplishments
Tovuti Group
Jul 2022 - Dec 2023 (1 year 5 months)
Managed and nurtured client relationships, led onboarding and training, generated performance analytics using Perdoo and ZoHo, and provided technical support that improved client engagement over a 1.5-year period.
Tovuti Group
Mar 2022 - Jul 2022 (4 months)
Supported account setup and data migration for new clients, resolved technical issues, and collaborated with internal teams to ensure smooth onboarding and activation.
TVET CDACC
Jun 2021 - Aug 2021 (2 months)
Provided technical assistance and participated in internal IT projects, maintained corporate email systems, and performed basic network maintenance to support operations.
Masinde Muliro University
Jun 2018 - Aug 2018 (2 months)
Maintained IT hardware and supported database management and web development initiatives to improve campus IT services.
Degrees, certifications, and relevant coursework
MTBachelor of Science, Information Systems and Knowledge Management
Completed a Bachelor of Science in Information Systems and Knowledge Management, focusing on information systems and knowledge management applications.
Certificate, Computer Packages / ICT
Completed a computer packages certificate program covering fundamental computer applications.
COCertificate, Data Analytics
Completed Data Analytics Essentials online coursework through Cisco Networking Academy.
Software and tools used professionally
KenyaYou can contact Judith and 90k+ other talented remote workers on Himalayas.
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