Looking for a job

Samuel Martelo

@samuelmartelo

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Dynamic customer success and client relations professional.

Canada

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What I'm looking for

I am looking for a role that values client relationships and offers opportunities for growth in customer success and event management.

I am a dynamic and empathetic professional with a diverse background in customer success, event management, AI training, education, and entrepreneurship. My journey has been marked by a proven ability to build lasting relationships with clients and community members, ensuring high-quality service and promoting client satisfaction and loyalty.

In my recent role as a Freelancer at Outlier.org, I collaborated on AI training projects that enhanced the quality of educational and customer-focused tools. My experience as an Event Manager at St. Anne’s Centre involved managing over 100 events, where I served as the main point of contact, ensuring seamless operations and a customer-first experience. Additionally, I founded and managed San Lorenzo Food Park in Colombia, where I implemented strategic planning that resulted in a significant increase in sales and built a loyal customer base through personalized service.

Experience

Work history, roles, and key accomplishments

Current

Freelancer / Generalist

Current

Outlier.org

Jul 2024 - Present (10 months)

Collaborated in AI training projects to enhance the quality and contextual understanding of educational and customer-focused tools. Supported data tagging, analysis, and scenario testing in multilingual contexts.

AI Training Data Analysis

Event Manager

St. Anne's Centre

Jun 2023 - Present (1 year 11 months)

Managed and delivered over 100 events and conferences, including weddings, corporate meetings, and community gatherings. Served as the main point of contact for clients, vendors, and staff, ensuring seamless operations and a customer-first experience.

Event Management Vendor Management Logistics Customer Service

Assessment Support Assistant

Western University

Jan 2023 - Present (2 years 4 months)

Provided administrative and communication support for academic assessments. Ensured timely coordination with students, faculty, and support staff.

Administrative Support Communication Data Entry

Owner & Manager

San Lorenzo Food Park

Jan 2017 - Present (8 years 4 months)

Founded and led a culturally rooted restaurant brand, growing the team from 5 to 15 employees. Implemented a strategic planning approach that resulted in a 30% increase in sales between 2018 and 2019.

Team Leadership Strategic Planning Sales Growth Customer Relationship Management Marketing Operations Management Brand Loyalty

Education

Degrees, certifications, and relevant coursework

Fanshawe College

Post-Graduate Certificate, Customer Relationship Marketing & Sales Management

Completed a post-graduate certificate program focused on customer relationship management and sales strategies. Gained expertise in client relations, sales processes, and marketing techniques.

Fanshawe College

Post-Graduate Certificate, Sport & Event Marketing

Obtained a post-graduate certificate specializing in sport and event marketing. Developed skills in event planning, promotion, and management within the sports and entertainment industries.

Universidad del Norte

Bachelor’s Degree, Political Science

Earned a Bachelor’s Degree in Political Science. Studied political theories, systems, and public policy, developing strong analytical and critical thinking skills.