Open to opportunities

Samuel Ekwok

@samuelekwok

Message

I resolve high-volume customer and worker operations issues across chat, voice, and email.

Zimbabwe

Message

What I'm looking for

I'm looking for a fast-paced remote customer experience or worker operations role where I can resolve complex issues, improve onboarding and follow-up workflows, maintain high service standards, and take ownership of customer outcomes.

At Fay Credits, I served as the primary support contact for a high-volume client base, resolving account, onboarding, documentation, and platform issues across chat, voice, and email.

I maintained 100% Salesforce CRM data accuracy, logged every interaction, and built multi-touch follow-up workflows that increased response rates by 55–65%. I also guided new users through end-to-end onboarding and identified recurring workflow gaps to improve resolution consistency.

Previously at Alex Consulting, I managed 60–90 daily client interactions, triaged support requests, coordinated calendars and appointments, and prepared qualified contacts for seamless next-step meetings.

I bring a relationship-first approach to fast-paced remote support, using sound judgment to resolve issues independently and own outcomes through closure.

Experience

Work history, roles, and key accomplishments

Worker Operations & Customer Experience Representative

Fay Credits

Jul 2024 - Jan 2026 (1 year 6 months)

Served as primary support contact for high-volume client base, resolving 80-120 interactions weekly across chat, voice, and email with zero escalations. Designed multi-touch follow-up sequences that improved response rates by 55-65% and maintained 100% CRM data accuracy.

Zendesk Salesforce Onboarding Documentation CRM