Amaan Hussain
@amaanhussain
I resolve customer issues and improve service operations across chat, email, video, and CRM platforms.
ZimbabweWhat I'm looking for
I've supported customers at Apertum Online, Firstsource, Capita, and Concentrix, resolving inquiries across chat, email, and video while maintaining strong service quality. At Apertum Online, I manage customer inquiries with an 85% issue resolution rate and support online reputation management, escalations, and personalized CRM-based follow-up.
I've also strengthened my operations experience through Banking Operations, performing KYC and AML verification, fund reversals, transaction investigations, and account reviews. At Firstsource, I achieved 90% first-contact resolution, mentored junior advisors, and delivered an 11.22% GSR through upselling.
Experience
Work history, roles, and key accomplishments
Customer Success Associate
Apertum Online
Jan 2025 - Present (1 year 9 months)
Managed customer inquiries across chat and email with an 85% issue resolution rate. Handled ORM responsibilities, collaborated with cross-functional teams, and used CRM systems for tracking and follow-up.
Education
Degrees, certifications, and relevant coursework
M.M.K College of Commerce & Economics
Bachelor of Commerce, Commerce
Grade: 6.39 CGPA
Earned a Bachelor of Commerce degree with a CGPA of 6.39.
Guru Harkrishan High School & Jr College of Commerce & Economics
Higher Secondary Certificate, Commerce
Grade: 68.46%
Completed HSC with a score of 68.46%.
St Anne's High School
Secondary School Certificate, General
Grade: 52.00%
Completed SSC with a score of 52.00%.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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