At GE Appliances, I handle customer calls, schedule service appointments, and help customers understand the next steps. I also identify suitable replacement or repair parts and support appliance and protection-plan sales.
At Chapa Financial Technologies, I troubleshot client issues, tested and recreated bugs, and reported technical issues to senior lead engineers. I also assisted the cybersecurity analyst with penetration-testing features.
At MMCY Tech and Zare Innovations LLC, I conducted initial candidate screenings, reviewed resumes and applications, and maintained applicant tracking system records.
I hold a B.S. in Business Administration and Information System from Addis Ababa University school of commerce. My technical background includes a Job Listing Website project, along with training in data analysis and digital marketing.
