SJsamson james
@samsonjames
Detail-oriented virtual assistant with expertise in customer service.
NigeriaWhat I'm looking for
I am a detail-oriented professional with extensive experience in customer service, data management, and communication. Currently, I am leveraging my expertise as a Virtual Assistant at Digital Witch in Lagos, where I manage schedules, organize travel, and maintain client relationships. My commitment to delivering exceptional support has contributed to team success through effective problem-solving and relationship management.
Throughout my career, I have honed my skills in utilizing Microsoft Office Suite for document creation and editing, conducting online searches for relevant resources, and preparing presentations and materials for meetings. My previous roles as an Account Officer and Customer Care Executive have equipped me with the ability to respond promptly to inquiries, manage customer relationships, and drive revenue growth through effective communication and problem-solving.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Digital Witch
Jan 2025 - Present (6 months)
Responded to emails in a timely manner while providing accurate information. Utilized Microsoft Office Suite proficiently for document creation, editing purposes. Conducted online searches to locate relevant resources or information requested by clients or colleagues.
Account Officer Dealership
Carbin Africa
Apr 2024 - Feb 2025 (10 months)
Responded promptly to internal and external inquiries regarding account status, ensuring clear and accurate communication. Conducted daily client visits and negotiated new inventory placements, driving revenue growth and customer satisfaction.
Lead Receptionist
Radiant Optics
Mar 2021 - May 2021 (2 months)
Built strong relationships with customers by providing helpful advice as well as friendly service throughout each interaction. Collaborated closely with other departments in order to solve complex customer issues effectively.
Customer Care Executive
Enterprise Business Info Management
Jul 2019 - Feb 2024 (4 years 7 months)
Performed outbound calls to follow up on orders or provide additional information about products and services. Handled escalated customer complaints efficiently, minimizing the risk of further dissatisfaction or negative publicity.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
OND, Civil Engineering
Completed an Ordinary National Diploma in Civil Engineering. The program provided foundational knowledge and practical skills relevant to the field.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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