Open to opportunities

Akpevwoghene Samson Ohwofa

@akpevwoghenesamson

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Resourceful Support Engineer with a passion for learning new technologies.

Nigeria

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What I'm looking for

Computer Science Engineering graduate experienced in technical support, infrastructure, and IT security controls. Seeking opportunities in Technical Support, IT Audit, Cybersecurity, or Cloud Infrastructure to apply my troubleshooting, systems administration, access management, and security governance skills.

A resourceful and fast-learning Support Engineer with a passion for cloud technologies and customer-focused solutions. Over the past three years, I’ve mentored four new colleagues and consistently delivered 2–3 case-based presentations weekly to my team and Project Manager. I’m committed to continuous learning and eager to advance into cloud-focused roles, leveraging my technical expertise to drive meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

IT INTERNAL AUDITOR

Current

DDMFB

Apr 2026 - Present (6 months)

Reviewed IT infrastructure and processes for compliance with security policies and governance requirements. Conducted ITGC reviews of user access, system changes, and logical security. Identified risks, documented control weaknesses, supported remediation, collaborated with stakeholders, and prepared technical findings and recommendations for management review.

Excel CRM Data Analysis English

Maintenance Engineer

WhaleCloud Information Technology & Services

Jan 2023 - Jun 2025 (2 years 5 months)

Server and database maintenance, troubleshooting and configuration. Resolving customer tickets in various ticketing systems. Performing log analysis and error tracing using SOL and Linux environments.

Databases Troubleshooting Configuration Ticketing Systems Log Analysis Linux

Technical Support Engineer

WhaleCloud Information Technology & Services

Nov 2022 - Jan 2023 (2 months)

Constant monitoring of servers and resolving any ongoing issues in the customer's environment. Analysis of logs and errors reported through a ticketing system, handling tickets, communicating with customers and writing SOW reports. Periodically taking part in emergency standby support. OS Management (Windows, Linux). Linux system administration. Troubleshooting and issue resolving in Linux and SOL

Monitoring Log Analysis Ticketing Systems SOW Systems Management Troubleshooting Windows Linux Client Communication Linux Administrator

Customer Service Representative

Transcosmos Information Systems Ltd.

Oct 2018 - Nov 2021 (3 years 1 month)

Handling customer queries and complaints via live chat, email and call. Providing primary customer support to internal and external customers in a fast-paced environment. Applying merchandising and promotional strategies to drive customer engagement and boost sales.

Customer Support Complaint Handling Email Support Customer Engagement Sales Strategy Live Chat

Education

Degrees, certifications, and relevant coursework

University of Debrecen

Bachelor of Science, Computer Science Engineering

2017 - 2021

Bachelor of Science in Computer Science Engineering with relevant coursework in systems design, operating systems, databases, and Android application development.