At M-KOPA Solar, I handled customer service across inbound, outbound, email, and non-voice queues, helping resolve client issues through first-call resolution.
In the Customer Service Representative role, I recorded client information and tracked case updates in Atlas so incoming staff could continue cases seamlessly.
I managed email correspondence with SC managers and other parties to track product delivery, and made follow-up calls to help resolve warranty issues.
As a Field Service Agent at M-KOPA Mobility and in my current Customer Experience Officer role, I continue to work in customer experience. I’ve also improved my typing speed to 40+ words per minute and prioritized urgent emails to avoid response delays.
