Open to opportunities

Barbara Adhiambo

@barbaraadhiambo

Message

I build customer loyalty through onboarding, issue resolution, and proactive retention outreach.

Kenya

Message

What I'm looking for

I'm looking for a customer-focused role where I can strengthen customer relationships, resolve issues, support onboarding and retention, and contribute feedback that improves service delivery.

I've supported customers at M-KOPA Solar since 2018, helping them onboard, resolve issues, understand products, and maintain long-term access to mobility products.

I build customer relationships through personalized support, regular follow-ups, targeted calls and SMS outreach, and education on solar systems, mobile phones, electric motorbikes, TVs, fridges, and smartphones. I also maintain CRM records and produce retention and repayment reports that support decision-making.

Previously at Techno Brain, I handled customer inquiries across calls, email, and live chat, troubleshot technical issues, processed account updates, and supported client onboarding. I follow through on resolutions, listen to feedback, and handle complaints with patience and empathy.

My front-desk experience at Bliss GVS Hospital strengthened my administrative, scheduling, record-management, billing, and confidentiality skills while coordinating smoothly with patients and hospital teams.

Experience

Work history, roles, and key accomplishments

Customer Retention Representative

M-Kopa Solar

Oct 2018 - Aug 2025 (6 years 10 months)

Delivered exceptional customer experiences by ensuring seamless onboarding, training, issue resolution, and long-term satisfaction with M-KOPA's mobility products. Built long-term relationships through personalized support and implemented targeted outreach campaigns to re-engage inactive customers.

Customer Engagement Customer Relationship Management Outreach Customer Education Onboarding Upselling Cross Selling Customer Support Reporting CRM Systems Data Entry

Customer Service Representative

Techno Brain

Apr 2016 - Sep 2018 (2 years 5 months)

Provided exceptional customer support by addressing inquiries, resolving issues efficiently, and ensuring client satisfaction. Handled inquiries through calls, emails, and live chat, and assisted with troubleshooting technical issues.

Customer Support Troubleshooting CRM Systems Data Entry Client Onboarding Complaint Resolution Performance Metrics Onboarding Empathy

Receptionist

Bliss GVS Hospital

Oct 2015 - Dec 2016 (1 year 2 months)

Managed front desk operations, delivered exceptional patient support, and ensured smooth communication between patients, visitors, and hospital staff. Handled patient appointments, registrations, and billing inquiries with confidentiality.

Front Desk Operations Patient Support Appointment Scheduling Data Entry Confidentiality Billing Administrative Support