Looking for a job

Sam Robinson

@samrobinson

I lead customer and business operations, improving learning programs, workflows, team performance, and customer outcomes.

Canada

Message

What I'm looking for

I'm looking to lead customer or business operations, improve scalable processes and programs, coach teams, and deliver measurable improvements in team performance and customer outcomes.

At Shopify, I've led Revenue Learning & Development operations, using learning data, dashboards, evaluation frameworks, and AI tools to improve program performance and operational efficiency.

I've built and scaled global onboarding, mentoring, facilitation, and professional-development programs across Canada, EMEA, and APAC. I remotely led teams of trainers, facilitators, mentors, and managers, preparing more than 1,000 Support Advisors for their roles.

I bring hands-on experience in process improvement, program management, stakeholder alignment, coaching, and day-to-day operations. I take ownership of problems and turn inefficiencies into practical solutions that strengthen teams and customer outcomes.

Experience

Work history, roles, and key accomplishments

Revenue Learning & Development Operations Manager

Shopify

Jun 2023 - Nov 2025 (2 years 5 months)

Led L&D operations for Revenue Enablement, serving as the central point of truth for learning data, processes, and operational workflows. Designed and analyzed learning metrics, dashboards, and reports to provide actionable insights into training effectiveness and program performance.

Learning and Development Operations Management Program Management Data Analysis Dashboarding Reporting Survey Design Assessment Development AI Tools GPT Cursor Stakeholder Management Process Improvement

Senior Specialized Support Enablement Lead

Shopify

May 2023 - Nov 2023 (6 months)

Led the Specialized Support Enablement Program, overseeing onboarding for Support Advisors, Retail Specialists, and Plus Specialists across multiple regions. Managed and coached direct reports while ensuring consistent, high-quality program delivery through strong program management practices.

Program Management Team Leadership Onboarding Coaching Stakeholder Management Vendor Management Training

Senior Learning & Development Program Lead

Shopify

Mar 2022 - May 2023 (1 year 2 months)

Owned the strategy, development, implementation, and performance of the global L&D Facilitation Program, supporting multiple teams and business functions. Remotely led, coached, and supported Facilitation Leads and their teams across EMEA, Canada, and APAC.

Learning and Development Program Management Facilitation Remote Team Leadership Coaching Training Strategy Implementation

Learning & Development Onboarding Lead

Shopify

Mar 2020 - Mar 2022 (2 years)

Remotely led a team of 9 trainers across Canada West and APAC responsible for L&D Advisor Onboarding. Managed a large-scale onboarding program critical to new Advisor readiness within the Support organization, successfully training 1,000+ Advisors in a fully remote environment.

Learning and Development Onboarding Team Leadership Remote Management Training Coaching Program Management Operational Execution

Learning & Development Mentoring Lead

Shopify

Oct 2017 - Mar 2020 (2 years 5 months)

Led the strategy, development, and execution of the global L&D Support Mentoring Program. Remotely managed Support Mentors across EMEA, Canada East, Canada West, and APAC, enabling the successful onboarding and development of 1,000+ Support Advisors through a scalable, remote mentoring model.

Learning and Development Mentorship Program Management Remote Team Management Coaching Onboarding Training

Support Team Lead

Shopify

Oct 2016 - Oct 2017 (1 year)

Led and coached a team of Support Advisors, focusing on performance, growth, and development. Fostered a culture of feedback, accountability, and continuous improvement within a remote environment.

Team Leadership Coaching Performance Management Remote Work Feedback Continuous Improvement

Support Advisor

Shopify

Nov 2015 - Oct 2016 (11 months)

Provided frontline merchant support via email, phone, and concurrent live chats. Resolved complex issues through problem-solving, resourcefulness, and empathetic communication.

Customer Support Problem Solving Communication Skills Multitasking Adaptability Live Chat Email Support Phone Support