Dallas Frazer

Lead and develop a segmented Customer Success team, owning retention and expansion strategy for a ~$18M GRR book while partnering with executives to position CS as a strategic function and drive GTM execution.

Provide fractional CHRO/CRO advisory to tech startups on HR tooling, workflow design, and scalable operating models, delivering data-informed recommendations to improve operational efficiency and employee experience.

Managed a portfolio of 100+ customers generating $3M ARR by driving onboarding, adoption, and renewal processes while designing process and revenue-tracking improvements to increase operational visibility.

Built and led a team of 15 recruiting coordinators, drove tooling and process innovation including company-wide interview scheduling rollout, and improved recruiting operations accuracy and efficiency.

Directed budgeting, office operations, and governance, chaired the Locally Employed Staff Committee to improve compensation and satisfaction, and executed strategic plans to enhance productivity and transparency.

Led teams of up to 30 deployable medical personnel overseeing logistics, administration, and readiness; designed and delivered training programs to maintain capability in high-pressure environments.

Completed an MBA with focus on Strategic Human Resource Management, emphasizing leadership, HR strategy, and people-centered organizational design.

Earned a Bachelor of Science (Honours) in Sociology with study of social systems and organizational behavior.

Completed a Diploma in Graphic Design covering foundational design principles, visual communication, and creative tools.

Completed a Graduate Diploma in Urban Planning focusing on planning principles, policy analysis, and urban development.