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Samrat Talukder

@samrattalukder

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Product Operations Lead with expertise in B2B SaaS and compliance.

India

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my skills in product management and data analysis to drive impactful results.

I am a dedicated Product Operations Lead with a strong background in managing and delivering client projects effectively. At SOCLY.io, I successfully delivered over 60 SMB client projects, achieving an impressive on-time rate of over 90%. My efforts in shaping the product roadmap through continuous feedback have led to a significant improvement in customer satisfaction, with CSAT scores increasing by over 45% and doubling the adoption of key modules within three quarters.

My experience as a Solutions Engineer has equipped me with the skills to support B2B SMB startups in achieving compliance certifications like SOC 2 and ISO 27001, maintaining a 100% audit pass rate. I have a proven track record of enhancing lead-to-client conversion rates and optimizing client journeys, which has resulted in a 95% retention rate across SMB accounts. I thrive in fast-paced environments, bridging teams and driving product development from concept to execution.

Experience

Work history, roles, and key accomplishments

Current

Product Operations Lead

Current

SOCLY.io

Jul 2024 - Present (11 months)

Delivered 60+ SMB client projects with CXO stakeholders, achieving over 90% on-time rate and reducing onboarding time by 35%. Shaped the product roadmap based on recurring feedback, improving CSAT by over 45% and doubling adoption of key modules.

Solutions Engineer

SOCLY.io

Sep 2023 - Present (1 year 9 months)

Supported 30+ B2B SMB startups in attaining SOC 2 and ISO 27001 with a 100% audit pass rate. Led technical demonstrations in pre-sales, contributing to an improvement in lead-to-client conversion rate from 25% to 35%.

Education

Degrees, certifications, and relevant coursework

SRH Berlin University of Applied Sciences

M.Sc., Computer Science (Big Data & AI), Computer Science (Big Data & AI)

Grade: 90%

Activities and societies: Thesis: ROUGE-based evaluation of text summarization for Hindi and English

Completed a Master of Science degree with a focus on Big Data and Artificial Intelligence. Achieved a 90% grade, with a thesis on ROUGE-based evaluation of text summarization for Hindi and English.