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ST@samrattalukder
Product Operations Lead with expertise in B2B SaaS and compliance.
IndiaI am a dedicated Product Operations Lead with a strong background in managing and delivering client projects effectively. At SOCLY.io, I successfully delivered over 60 SMB client projects, achieving an impressive on-time rate of over 90%. My efforts in shaping the product roadmap through continuous feedback have led to a significant improvement in customer satisfaction, with CSAT scores increasing by over 45% and doubling the adoption of key modules within three quarters.
My experience as a Solutions Engineer has equipped me with the skills to support B2B SMB startups in achieving compliance certifications like SOC 2 and ISO 27001, maintaining a 100% audit pass rate. I have a proven track record of enhancing lead-to-client conversion rates and optimizing client journeys, which has resulted in a 95% retention rate across SMB accounts. I thrive in fast-paced environments, bridging teams and driving product development from concept to execution.
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Work history, roles, and key accomplishments
SOCLY.io
Jul 2024 - Present (1 year 4 months)
Delivered 60+ SMB client projects with CXO stakeholders, achieving over 90% on-time rate and reducing onboarding time by 35%. Shaped the product roadmap based on recurring feedback, improving CSAT by over 45% and doubling adoption of key modules.
SOCLY.io
Sep 2023 - Present (2 years 2 months)
Supported 30+ B2B SMB startups in attaining SOC 2 and ISO 27001 with a 100% audit pass rate. Led technical demonstrations in pre-sales, contributing to an improvement in lead-to-client conversion rate from 25% to 35%.
Degrees, certifications, and relevant coursework
SSM.Sc., Computer Science (Big Data & AI), Computer Science (Big Data & AI)
Grade: 90%
Activities and societies: Thesis: ROUGE-based evaluation of text summarization for Hindi and English
Completed a Master of Science degree with a focus on Big Data and Artificial Intelligence. Achieved a 90% grade, with a thesis on ROUGE-based evaluation of text summarization for Hindi and English.
STB.Tech., Computer Science and Engineering, Computer Science and Engineering
Grade: 80.75%
Activities and societies: Certification: Google Data Analytics Professional Specialization.
Obtained a Bachelor of Technology degree in Computer Science and Engineering. Achieved a grade of 80.75%.
IndiaYou can contact Samrat and 90k+ other talented remote workers on Himalayas.
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