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Samora Omuodo

@samoraomuodo

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Tech Analyst skilled in data analysis, project management, and technical support based in London

United Kingdom

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What I'm looking for

I'm looking for a role where I can use my IT and business analysis skills to drive change. I thrive in innovative, learning-oriented environments, and seek challenging projects in data analysis or process improvement. A collaborative culture with opportunities for professional growth and embracing new technologies is key for me. I aim to contribute while evolving with the tech landscape.

I'm Samora Omuodo, an IT and Business Analysis professional with a strong background in data analysis, technical support, and project management. My passion lies in leveraging technology to streamline business processes. I have a rich skill set in tools like Excel, R, SQL, and Tableau, and I'm experienced in supporting technologies including Office 365 and SharePoint. My educational journey includes a Master's in Project Management and a Bachelor's in Business Information Systems, which have been instrumental in my career. I pride myself on clear communication and effective problem-solving in diverse business environments.

Experience

Work history, roles, and key accomplishments

Current

IT SUPPORT ENGINEER

Current

TVS SCS RICO

Dec 2022 - Present (2 years 6 months)

Delivered technical assistance on various high level client sites, specializing in ITIL work environments supporting VVIP's and internal customers. Collaborated with Operations Manager for technical deployment, maintenance, and problem resolution. Provided critical support at client sites including Airbus, Barclays Bank, Sasol, and BP Headquarters.

ServiceNow Office 365 Teams SharePoint

BUSINESS ANALYST

National Hospital Insurance Fund

Sep 2012 - Dec 2022 (10 years 3 months)

Facilitated training and onboarding at multiple sites, showcasing adaptability and quick learning. Engaged in remote troubleshooting, software installation, and hardware maintenance, Cisco phone installation. Utilized data-driven insights for prioritizing support tasks and resource allocation.

Training Onboarding

IT CONSULTANT

Benchmark Distributers Limited

Jan 2015 - Sep 2017 (2 years 8 months)

Enhanced enterprise efficiency by 150% through the implementation of a new ERP system. Assisted directors in strategic IT planning and implementation, improving overall business operations. Managed the upgrade of the company's mail server, increasing system reliability and performance.

Mail Server Management