ogechi okafor
@ogechiokafor1
I improve business processes and deliver data-driven digital transformation projects.
ZimbabweWhat I'm looking for
At HMRC, I provide technical support, build ETL processes using SSIS and ADF, and help protect data through governance activities. I've resolved 95% of support tickets within SLA and improved system uptime by 15% by resolving a critical network issue.
Previously at Tiege Consulting and Inocul8 MedVacc, I gathered requirements through workshops and interviews, mapped AS-IS and TO-BE processes, produced BRDs and FSDs, and supported Agile delivery. I've coordinated five projects with a 100% on-time delivery rate, improved user adoption through training, and used Excel and Power BI insights to inform decisions.
Experience
Work history, roles, and key accomplishments
Technical Support Analyst
HMRC
Sep 2024 - Present (1 year 11 months)
Provided first-line and second-line technical support, resolving hardware, software, and network issues. Developed and implemented ETL processes using SSIS and ADF, and supported data governance activities.
Junior Business Analyst
Tiege Consulting Limited
Nov 2023 - Aug 2024 (9 months)
Conducted stakeholder interviews and workshops to gather business requirements, mapped processes using BPMN, and facilitated Agile ceremonies. Coordinated delivery of 5 projects with a 100% on-time rate and achieved 98% user satisfaction.
Graduate Trainee – Business Analysis
Inocul8 MedVacc
Jan 2021 - Oct 2023 (2 years 9 months)
Collaborated with cross-functional teams to improve processes, conducted market research, and developed BRDs and FSDs. Assisted in designing a mobile app and improved data accuracy by 25%.
Apprentice Programme
Inocul8 MedVacc
Sep 2013 - Dec 2020 (7 years 3 months)
Supported business process analysis, gathered requirements for MedTech projects, and assisted in preparing BRDs and FSDs. Participated in stakeholder interviews and provided project management support.
Education
Degrees, certifications, and relevant coursework
Master of Science - Business Analytics
Master of Science, Business Analytics
Completed a Master of Science in Business Analytics in 2023.
B.Sc. Economics
Bachelor of Science, Economics
Completed a Bachelor of Science in Economics.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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