SMSharm Miskin
@sharmmiskin
Branch Operations Manager with 9+ years ensuring compliance, accuracy, and excellent customer experience.
Sri LankaWhat I'm looking for
I am a Branch Operations Manager with over nine years of banking operations experience, currently managing branch operations, supervising front-line staff, and ensuring exceptional customer service at MCB Bank Limited. I act for the branch manager when required and take responsibility for day-to-day branch integrity and performance.
My strengths include strict adherence to compliance (KYC/AML, FATCA), accurate transaction processing, reconciliation of cash and GL balances, and resolving complex operational issues. I have experience in account opening/closing, trade transactions, clearing, wire transfers, and audit coordination.
I hold multiple professional diplomas related to banking, Islamic finance, and logistics, and I bring analytical thinking, attention to detail, and strong decision-making to improve processes and maintain regulatory controls.
Experience
Work history, roles, and key accomplishments
Branch Operations Manager
MCB Bank Limited
Apr 2021 - Present (4 years 10 months)
Manage branch operations, supervise customer service, tellers and office staff, and ensure transaction accuracy and compliance with KYC/AML and bank policies; acting branch manager since April 2021. Maintain zero RB suspense balances, reconcile cash with GL at day end, and oversee CCTV and branch security.
Customer Facilitation Officer
MCB Bank Limited
Oct 2014 - Apr 2021 (6 years 6 months)
Handled customer inquiries, account openings (CA/SA/FD), cheque clearing, transfers (SLIPS/CEFT/RTGS/T/T), KYC/AML/FATCA processing and supported annual internal/external audits from Oct 2014 to Apr 2021. Managed inward/outward transfers and issued account confirmations.
Sales Representative
Timex & Fergasm Garments Pvt Ltd
Jan 2013 - Jan 2014 (1 year)
Managed stock lots across six factories, maintained stock databases, handled foreign buyer communications and export documentation during a 12-month period (2013–2014).
Customer Care Representative
Khairaz Travels & Tours
Jan 2012 - Jan 2013 (1 year)
Handled customer queries and complaints, provided visa/passport advice, managed client databases and supported promotions and marketing during 2012–2013.
Bank Trainee
Bank of Ceylon
Jan 2010 - Jun 2010 (5 months)
Completed a 6-month trainee program performing inward/outward clearing, cheque scanning, USD/LKR transfers, bulk salary posting and foreign drafts processing in 2010.
Education
Degrees, certifications, and relevant coursework
ICInstitute of Bankers Sri Lanka (IBSL), Colombo 08
Intermediate Applied Banking and Finance – Part Qualified, Banking and Finance
Part-qualified for Intermediate Applied Banking and Finance (Intermediate level) at the Institute of Bankers Sri Lanka in 2019.
Institute of Supply and Materials Management, Colombo 07
Course in Shipping, Air Cargo & Containerization, Logistics and Supply Chain
Completed a Course in Shipping, Air Cargo & Containerization at the Institute of Supply and Materials Management in 2018.
ICInstitute of Bankers Sri Lanka (IBSL), Colombo 08
Diploma in Islamic Banking and Finance, Banking and Finance
Completed a Diploma in Islamic Banking and Finance at the Institute of Bankers Sri Lanka in 2015.
ESoft Computer Studies (Pvt) Ltd, Colombo 04
Diploma in Hardware & Networking, Information Technology
Completed a Diploma in Hardware & Networking at ESoft Computer Studies in 2009.
Carey College, Colombo 08
G.C.E. Advanced Level, Commerce
Completed G.C.E. Advanced Level at Carey College, Colombo in 2009 with subjects including Business Studies, Economics, Accounting and English.
Institute of Digitec, Negombo
Diploma in Microsoft Office, Information Technology
Completed a Diploma in Microsoft Office at the Institute of Digitec, Negombo in 2007.
Carey College, Colombo 08
G.C.E. Ordinary Level, General Education
Completed G.C.E. Ordinary Level at Carey College, Colombo in 2006 with passes across multiple subjects including English and Mathematics.
Availability
Location
Sri LankaAuthorized to work in
Job categories
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