Navin Mahato
@navinmahato
Customer Support professional focused on fast, empathetic issue resolution and seamless customer experience.
What I'm looking for
I’m a customer support and customer experience professional who enjoys turning challenges into improvements for client satisfaction. I’m passionate about delivering top-notch customer service and ensuring a seamless experience for clients.
In my recent Cx Operations Assistant role, I handled customer inquiries, returns, and complaints across marketplace platforms like Amazon and mirakl. I coordinated with logistics and fulfillment teams to resolve order issues quickly, while monitoring feedback and reviews to uphold seller performance and compliance.
Before that, I supported patients from appointment booking to report delivery at a diagnostic center, handling inquiries with empathy and efficiency. Earlier in my career, I worked as an Administrative Assistant managing daily operations, customer billing, inventory records, quotations, invoices, and supplier coordination.
Experience
Work history, roles, and key accomplishments
CX Operation Assistant
Boulevard CX
Dec 2024 - Present (1 year 6 months)
Handled customer inquiries, returns, and complaints for marketplace sellers (e.g., Amazon and Mirakl), ensuring timely resolution and high customer satisfaction. Coordinated with logistics and fulfillment teams to resolve order issues and monitored feedback to support seller compliance.
Customer Support
Modern Diagnostic & Research Centre
Jun 2024 - Jul 2024 (1 month)
Ensured a seamless patient experience from appointment booking through report delivery. Managed patient inquiries and resolved concerns with empathy while coordinating with medical and lab teams for timely diagnostics.
Administrative Assistant
Sujal Enterprises
Jan 2020 - Jul 2022 (2 years 6 months)
Managed daily office operations, inventory records, and customer billing while supporting order processing and supplier coordination. Assisted the sales team with quotations, invoices, and client communications to keep operations running smoothly.
Education
Degrees, certifications, and relevant coursework
GITAM Deemed University
Master's degree, Physics
2022 - 2024
Completed a Physics master's degree at GITAM Deemed University from 2022 to 2024.
Ramjas College
Bachelor of Science, Physics
2016 - 2019
Earned a Bachelor of Science in Physics at Ramjas College in Delhi from 2016 to 2019.
DAV RB HS Kedia
Intermediate, Science
2013 - 2015
Completed an Intermediate-level Science program at DAV RB HS Kedia from 2013 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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