Open to opportunities

Navin Mahato

@navinmahato

Message

Customer Support professional focused on fast, empathetic issue resolution and seamless customer experience.

Nepal

Message

What I'm looking for

I’m looking for a fast-paced customer support role where I can troubleshoot issues quickly, coordinate with logistics or internal teams, and keep customer satisfaction high through clear communication and efficient resolutions.

I’m a customer support and customer experience professional who enjoys turning challenges into improvements for client satisfaction. I’m passionate about delivering top-notch customer service and ensuring a seamless experience for clients.

In my recent Cx Operations Assistant role, I handled customer inquiries, returns, and complaints across marketplace platforms like Amazon and mirakl. I coordinated with logistics and fulfillment teams to resolve order issues quickly, while monitoring feedback and reviews to uphold seller performance and compliance.

Before that, I supported patients from appointment booking to report delivery at a diagnostic center, handling inquiries with empathy and efficiency. Earlier in my career, I worked as an Administrative Assistant managing daily operations, customer billing, inventory records, quotations, invoices, and supplier coordination.

Experience

Work history, roles, and key accomplishments

Current

CX Operation Assistant

Current

Boulevard CX

Dec 2024 - Present (1 year 6 months)

Handled customer inquiries, returns, and complaints for marketplace sellers (e.g., Amazon and Mirakl), ensuring timely resolution and high customer satisfaction. Coordinated with logistics and fulfillment teams to resolve order issues and monitored feedback to support seller compliance.

Customer Support Returns Complaint Resolution Logistics Coordination Marketplace Operations

Customer Support

Modern Diagnostic & Research Centre

Jun 2024 - Jul 2024 (1 month)

Ensured a seamless patient experience from appointment booking through report delivery. Managed patient inquiries and resolved concerns with empathy while coordinating with medical and lab teams for timely diagnostics.

Customer Support Patient Experience Appointment Scheduling inquiry handling Coordination With Medical Teams Lab Reporting Support Communication

Administrative Assistant

Sujal Enterprises

Jan 2020 - Jul 2022 (2 years 6 months)

Managed daily office operations, inventory records, and customer billing while supporting order processing and supplier coordination. Assisted the sales team with quotations, invoices, and client communications to keep operations running smoothly.

Office Administration Inventory Management Customer Billing Order Processing Supplier Coordination Invoice Management Client Communication