At Miva Open University, I guide prospective students through admissions, from their first inquiry to enrollment. I provide information about programmes and application processes across phone, email, and live chat.
I use CRM systems and Freshdesk, Freshchat, SIS, and LMS platforms to track inquiries, update records, and follow up with applicants. I also support onboarding and orientation for newly admitted students.
At Afriweb Ice-block Production, I responded to customer inquiries, managed orders, and developed customer-focused strategies to improve satisfaction and support profitability.
At Communication Network Support Service Ltd (CNSSL), I handled customer care relations for MTN and was promoted to Customer Service Supervisor / Trainer. I supervised two teams comprising 40 call centre agents, monitored service quality, and coached and trained agents.
