Looking for a job

Samiah Atique

@samiah

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Customer support and administrative professional with healthcare and remote assistant experience, based in Pakistan.

Pakistan

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What I'm looking for

Customer Support Specialist

Customer Service Representative

Customer Support Representative

Administrative Assistant

Virtual Assistant

Patient Support Specialist

Appointment Coordinator

Operations Assistant

Customer Support & Administrative professional with healthcare and remote assistant experience. At PTCL Health Lab, I managed the front-desk information hub—assisting patients with lab tests, appointment scheduling, and resolving routine inquiries. As a Virtual Assistant, I handled client communications, follow-ups, and online research. Holds a BS in Bioinformatics (2024). I am seeking remote roles in Customer Support, Patient Support, Appointment Coordination, or Operations where I can leverage my communication, organization, and detail-oriented research skills.

Experience

Work history, roles, and key accomplishments

Customer Support Assistant

PTCL health lab

Mar 2022 - Oct 2025 (3 years 7 months)

Assisted customers with laboratory test inquiries, pricing, and service details. Managed appointment scheduling and dispatched confirmation details via email. Resolved routine patient inquiries promptly while maintaining accurate administrative records in a fast-paced healthcare environment.

Education

Degrees, certifications, and relevant coursework

Virtual university of Pakistan

Bachelor of science , Bioinformatics

2020 - 2024

Grade: 3.16

Activities and societies: Animal rights personnel

Specialized in molecular genetics, structural biology, and biological data interpretation. Trained in identifying genetic patterns, utilizing online bioinformatics tools and databases (NCBI, UniProt), and supporting genetic research through structured data analysis and scientific reporting.