Open to opportunities

Sam Gupta

@samgupta

Account Manager and Operations leader with 8 years managing U.S. client relationships, escalations, and revenue growth remotely.

India

Message

What I'm looking for

I’m looking for a role where I can own U.S. client relationships, lead operations and process improvement, resolve escalations, and drive measurable revenue and gross profit growth—ideally in a remote, delivery-focused environment.

I’m a client-focused Account Manager and Operations professional with 8 years of experience managing complex U.S. client relationships, coordinating cross-functional teams, and driving revenue growth in fast-paced environments. I’ve managed about ~$1M in annual client business, handled escalations, and built scalable processes and SOPs to prevent repeat issues.

In my most recent role with BAMKO (Top 4 U.S. Distributor), I led U.S. enterprise accounts as the primary point of contact for day-to-day operations and strategic account growth, including driving 20% revenue growth and 50% gross profit growth on a key account (2025 vs. 2024). I also led operations as a Team Leader for a 6–9 person group, trained and mentored 10–15 team members, and ensured end-to-end project execution for online stores, campaigns, and event-based deliveries.

Experience

Work history, roles, and key accomplishments

Account Coordinator

Bamko

Nov 2024 - Feb 2026 (1 year 3 months)

Managed a portfolio of high-value U.S. enterprise clients as the primary point of contact for day-to-day operations, escalations, and strategic account growth. Drove 20% revenue growth and 50% gross profit growth on a key account and resolved a year-long billing discrepancy by auditing records and building standardized SOPs.

Account Management Client Relationship Management Escalations Revenue Growth SOP Development Cross functional Coordination Project Coordination Campaign Operations

Team Leader, Operations

Bamko

Nov 2023 - Nov 2024 (1 year)

Led a team of 6–9 coordinators within a 25-member operations department and was promoted after two years as an individual contributor. Designed a recognition program to improve collaboration, output quality, and error rates, and mentored 10–15 team members.

Team Leadership Cross Functional Team Leadership Mentoring Recognition Programs Quality Improvement

Senior Operations Coordinator

Bamko

May 2021 - Oct 2023 (2 years 5 months)

Coordinated $10M+ in client business across multiple U.S. enterprise accounts, managing vendor relationships and ensuring timely fulfillment. Served as client-facing point of contact for escalations and status updates.

Client Relationship Management Account Management Vendor Management Escalations Project Coordination

Front Office Executive

Marriott International

Jan 2017 - Jan 2020 (3 years)

Delivered high-touch front office service in a global hospitality environment, managing guest escalations. Developed client-relationship instincts that anchored ongoing career progression.

Customer Service Client Relationship Management