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Sameer Khan

@sameerkhan31

Customer account management at Sutherland Global Service, supporting Netflix subscribers and earning Superstar of the Quarter recognition.

India

Message

At Sutherland Global Service Pvt.ltd, I support Netflix subscribers through chat and voice, handling streaming issues, plan questions, and account recovery. I also pitch subscription plans, generating 5–15 new sign-ups daily, and was recognized as Superstar of the Quarter.

Previously, at Teleperformance Global Services Pvt. Ltd, I handled customer emails and social media queries about rewards and points. At Shree Tisai Broadband Services Pvt Ltd, I supported customers with internet issues, plan sales, billing, and payment processing.

Experience

Work history, roles, and key accomplishments

Customer Account Management

Sutherland Global Service Pvt. Ltd

Jul 2021 - Oct 2026 (5 years 3 months)

Managed 100+ daily chats and 60-70 voice calls, handling streaming issues, plan inquiries, and account recovery. Pitched subscription plans, achieving 5-15 new sign-ups daily and maintaining high CSAT scores.

Live Chat Voice support Subscription Sales Customer Retention Account Security Verification Troubleshooting CRM Tools Data Privacy Multitasking Remote Work

Senior Customer Service Executive

Teleperformance Global Services Pvt. Ltd

Dec 2018 - May 2019 (5 months)

Handled 40+ customer emails daily and managed 100+ social media messages across WhatsApp and Facebook. Promoted to Social Media Expert for exceptional performance, ensuring first-contact resolution and high customer satisfaction.

Email Support Social Media Support First Contact Resolutions Problem Solving Communication Skills Customer Satisfaction

Customer Service Executive

Shree Tisai Broadband Services Pvt Ltd

Sep 2014 - Nov 2016 (2 years 2 months)

Handled 30-60 inbound calls daily, resolving internet issues and selling plans. Managed billing, payment processing, and cash management, while troubleshooting connectivity issues and maintaining CRM records.

Inbound Calls Internet Troubleshooting Plan Sales Billing Payment Processing Cash Management CRM Tools Technical Aptitude