Saladi Dinesh

Maintain 90–94% CSAT across 70+ daily chat conversations on Sprinklr for Netflix subscribers, resolving account, billing, and streaming issues with under 10% escalation. Built a script automating a repetitive workflow step, adopted by several teammates to cut manual handling time.

Delivered chat-based support via Salesforce at a volume and quality consistent with 90%+ CSAT, resolving product, order, and account inquiries. Kept customer records accurate and follow-ups on track, closing requests before SLA deadlines.

Handled chat and email inquiries at scale for one of the world's largest retail platforms, sustaining CSAT performance in the 90%+ range. Owned the full resolution cycle — product questions, order tracking, returns, and refunds — with documentation precise enough to hand off cleanly if a case needed follow-up.

Pursued a Bachelor of Technology degree at Gudlavalleru Engineering College.

Completed a Diploma at A.A.N.M. & V.V.R.S.R Polytechnic.