Sam Ed
@samed
I resolve complex customer claims, billing disputes, and order issues in high-volume support environments.
NigeriaWhat I'm looking for
At EDVER ENTERPRISES, I manage high-volume inbound inquiries and claims management for a major distributor, supporting 40–80 policyholders daily with coverage verification and appointment scheduling.
I investigate and record claim data in proprietary CRM platforms with a 98% accuracy rate during live interactions, resolve sensitive disputes through empathetic communication, and mentor new hires on call center operations, scripting, and compliance.
Previously at MUNIR ERCIKA LTD., I researched billing disputes and technical order issues, exceeded handling-time and first-call-resolution KPIs, and partnered with team leads to investigate product-defect complaints and improve processes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Edver Enterprises
Jul 2024 - Present (2 years 2 months)
Manage high-volume inbound inquiries and claims for a major distributor, facilitating coverage verification and appointment scheduling for 40-80 policyholders daily. Investigate and record claim data into proprietary CRM platforms with 98% accuracy and resolve sensitive customer disputes.
Customer Service Representative
Munir Ercika Ltd.
Mar 2023 - Feb 2024 (11 months)
Researched and resolved front-line billing disputes and technical order issues within a fast-paced supply chain operations environment. Exceeded performance KPIs including average handle time and first-call resolutions, and collaborated with team leads on escalated complaints.
Education
Degrees, certifications, and relevant coursework
Sam hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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