Looking for a job

samantha User

@samanthauser11

Message

I resolve customer escalations and grow engaged online communities.

United States

Message

What I'm looking for

I'm seeking a fully remote role where I can support operations, growth, or customer-facing initiatives through customer escalation management, cross-functional coordination, community building, and organized project ownership.

At TD Bank, I resolve complex customer escalations with empathy, clear communication, and timely cross-functional coordination. I document processes carefully and train team members on day-to-day workflows.

I also founded and independently grew The Hazy Hollow, a themed online community with nearly 100 engaged members. I own its strategy, rebrand, content, events, member onboarding, moderation, and support.

I'm looking to bring my customer-facing operations, community-building, and project ownership skills to a fully remote team.

Experience

Work history, roles, and key accomplishments

Current

Escalations & Operations Support Agent

Current

TD Bank

Apr 2023 - Present (3 years 5 months)

Serve as an escalation point for complex customer issues, resolving concerns thoroughly and with empathy under time pressure. Collaborate cross-functionally with multiple teams to ensure timely, accurate resolution of escalated cases.

Customer Escalation Management Documentation Training