Open to opportunities

Marisa Rosas

@marisarosas

Message

Detail-oriented operations and customer support professional with strong community management.

United States

Message

What I'm looking for

I am seeking a role where I can use my community management and customer support strengths, work autonomously, maintain high quality standards, and contribute to an organized, customer-focused team.

I am a detail-oriented operations and customer support professional with extensive experience managing online communities, moderating user interactions, and delivering high-quality remote customer service. I bring a calm, approachable, and collaborative communication style that helps build trust with clients and teammates.

As an owner/operator, I organically grew and managed an Instagram community of 11,000+ followers, created and moderated content, handled customer inquiries across DMs and email, and managed order fulfillment and inventory. In prior roles I provided phone and email support to diverse clients, maintained compliance with legal and ethical guidelines, and processed sales and documentation with accuracy.

I work autonomously without close supervision, prioritize tasks to meet timelines, and apply strong attention to detail, pattern recognition, and quality-assurance thinking to resolve issues quickly and professionally.

Experience

Work history, roles, and key accomplishments

Residential Cleaning Specialist

Lonesome Crow Cleaning Co.

Jan 2008 - Jan 2026 (18 years)

Applied consistent quality standards across varied residential environments, improving client satisfaction through reliable, detail-oriented service and timely issue resolution. Managed recurring schedules, maintained accurate records, and handled sensitive materials with discretion.

Quality Assurance Attention To Detail Scheduling Client Communication Record keeping Time Management Professional Discretion

Owner/Operator

Riding Home Rock Tees

Jan 2014 - Jan 2024 (10 years)

Built and managed an organic Instagram community of 11,000+ followers while handling end-to-end operations including customer service, order fulfillment, inventory, and content moderation to sustain brand consistency and sales.

Social Media Management Content Moderation Customer Service order fulfillment Inventory Management Brand Voice

Sales & Client Services Associate

The Bone Room

Jan 2008 - Jan 2012 (4 years)

Provided phone and email support to collectors and institutional clients, processed sales transactions, coordinated order fulfillment, and maintained compliance with legal and ethical guidelines for specialized materials. Ensured accurate documentation and cross-team collaboration.

Customer Support Email Support & Compliance Documentation