Samantha Moretti

Managed and retained a portfolio of key accounts, focusing on churn reduction;
Implemented Customer Success strategies to increase customer satisfaction and retention;
Analyzed KPIs and usage data to improve product adoption;
Proactive follow-ups and close collaboration with Sales for upsell and account growth.

Led and coordinated the outbound sales team, driving performance and results;
Trained and onboarded SDRs, focusing on sales techniques and performance improvement;
Developed and optimized outbound scripts and sales approaches;
Supported daily sales operations and achievement of team targets.

Outbound and inbound pre-sales activities (cold calls & cold emails);
Lead qualification using SPIN Selling methodology;
Meeting scheduling and qualified handoff to Sales team;
CRM management and multichannel outreach cadence (including LinkedIn);
Achieved 155% of monthly target and ranked #1 in sales performance.

Managed and developed a client portfolio, including active prospecting and new business opportunities;
Consultative sales of banking and financial products, tailored to customer needs;
Sales funnel management with cold calls and cold emails;
Customer support combined with business development and cross-selling opportunities;
Strong focus on targets, service quality and long-term client relationshi

Mapped, identified and actively prospected Inbound and Outbound leads across multiple industries;
Qualified leads to generate new business opportunities for the sales team;
Managed CRM and maintained post-sales client relationships;
Conducted B2B sales, focusing on medium and large-sized companies.

Worked as Menor Aprendiz at TAM.

Pursued a degree in International Relations and Economics, gaining a broad understanding of global affairs and economic principles.

Grade: 4.0

Activities and societies: General academic curriculum, student projects.

Completed high school education with a strong foundation in core academic subjects.