I am seeking a client-focused or operations position that allows me to assist others in a fast-paced setting. I am enthusiastic about entering the project management field.
SMOpen to opportunities
Samantha Miguel
@samanthamiguel
Healthcare pro with 10 years of experience seeking fulfilling remote roles to help others.
United StatesWhat I'm looking for
Demonstrated enthusiasm for fostering inclusive team environments and enhancing operational efficiency in previous roles. A strong background in member support and effective communication indicates a commitment to improving employee experiences and ensuring accurate data management. Proven success in streamlining processes and collaborating across departments aligns well with the responsibilities outlined in the position, supporting the overall mission of talent development and organizational effectiveness.
Experience
Work history, roles, and key accomplishments
IHCurrent
-Enhanced claim resolution speed by 20%, resulting in improved customer satisfaction by processing over 250 inquiries monthly
-Achieved a 95% member satisfaction rating through effective communication and problem-solving skills
-Educated members on their insurance benefits and coverage options, ensuring clarity and enhancing their ability to make informed decisions
IH-Improved efficiency by 25% by leading the transition of 1,000 claims cases from Banyan to Salesforce
-Increased QA efficiency by 25% by developing reports to identify and streamline recurring errors
-Fostered collaboration among cross-functional teams to enhance inclusivity
-Improved physician efficiency by 15% by accurately labeling medical records from over 500 facilities
AN
Ryan White Case Manager
Access to Healthcare Network
Sep 2018 - Apr 2022 (3 years 7 months)
-Improved case resolution rate by 15% through participation in team meetings on case management strategies
-Educated clients on available community resources and how to access them
-Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care
CL
Project Specialist
Caminar Latino
Aug 2018 - Jan 2019 (5 months)
-Improved project timeline alignment by coordinating 10 stakeholder meetings, resulting in a 15% efficiency increase
-Scheduled and participated in project meetings, keeping discussions focused and productive
-Utilized advanced problem-solving skills to resolve issues affecting delivery timelines
Education
Degrees, certifications, and relevant coursework
URUniversity of Nevada, Reno
Bachelor of Arts, English Writing
2014 - 2018
Grade: 3.8
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Salary expectations
65k-200k USD
Social media
Job categories
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