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samantha McDermott

@samanthamcdermott

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A delivery-focused Business Analysis/Product Owner and consulting professional

United Kingdom

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What I'm looking for

I am currently looking for the following Permenant/ Fixed term contract/ Freelance and Contracting roles. Preferably remote. However willing to travel as long as expenxices are paid for and or I pay for them and I am reinburst for my sevices.

As a Business Analyst, I have successfully led cross-functional teams in the development and launch of several highly successful products. I am skilled in gathering and analysing market research, identifying customer needs, and translating them into actionable product requirements. My ability to collaborate with stakeholders, including Stakeholders, designers, and Development Team, has consistently resulted in the delivery of products that exceed stakeholders’ expectations.

In my previous role as a Product Owner/Business Analyst at Cedoz limited, I successfully launched a new software solution that increased efficiency by 30%. I achieved this by closely collaborating with the development team to prioritise features, conducting user testing to gather feedback, and iterating on the product to ensure a seamless user experience. I am confident that my experience in driving product strategy and my ability to understand customer needs

Experience

Digital Engagement Specialist

WLGA Welsh Local Government Authority

Jan 2024 - Mar 2024 (2 months)

Engaged with members across the Welsh Local Government Authority to identify skill gaps within Digital Teams and match them with the DDat Framework.

Digital Teams DDat Framework Stakeholder Engagement Skill Gap Analysis

Product Owner/ Business Analyst

Abbeyfield

Mar 2024 - Jun 2024 (3 months)

Engaging with staff in Care, H&S and Compliance and Housing operations. Process Mapping “As Is” Processes and putting together “To Be” Process. The “To Be” Processes to align with Tenancy Management system QL and also to align with new H&S system. Working closely with the care team, documenting the “To Be” Process for Nourish, which is a care system

Leadership Team Leader UK Social Housing Healthcare Health and Safety Compliance Process Mapping Stakeholder Management Stakeholder Engagement

Digital and CRM Business Analyst

Agiliys Limited

Sep 2021 - Nov 2022 (1 year 2 months)

Delivered digital transformation projects for public sector and government clients, working closely with stakeholders to advise on best practices for digital platforms and collaborating with CRM Dynamics consultants and DevOps teams to build the Mygov Website.

Digital Transformation CRM Dynamics DevOps Azure DevOps Scrum Master User Story Writing Digital Forms Dynamics 365 Test Scripting Customer Service

Scrum Master and Business Analyst

States of Guernsey

Documented AS IS and TO Be processes for digital platforms, worked as a Scrum Master, and assisted in building digital forms for the front end of the system, ensuring all D365 elements were in working state for go-live.

Scrum Master Digital Forms Dynamics 365 Azure DevOps User Story Writing Test Scripting Customer Service Business Analysis

Senior Business Analyst/Product Owner

Ashfield District Council

Delivered solutions for the Housing and Tenancy Team, engaging with team members and mapping out As-is and To-be processes, and worked closely with Capita to ensure timely implementation of changes.

Business Analysis Product Ownership Process Mapping Stakeholder Engagement Project Management Housing and Tenancy Capita

Digital Lead Business Analyst

Worcestershire County Council

Jun 2021 - Sep 2021 (3 months)

Delivered digital solutions for the 'Through the Front Door' transformation project, working closely with stakeholders to advise on best practices for digital platforms in Library services, Housing, and Registry Services.