Samantha Lindsay-Corbett

Aligned client, product, development, and project teams around a phased platform launch for a major heritage and visitor attraction, turning commercial and operational requirements into scoped developer-ready workstreams. Led migration from legacy software across 15 concurrent workstreams and steered the client through to MVP sign-off.

Oversaw and grew a $19M portfolio across 24 high-value accounts, representing approximately 50% of the direct customer portfolio. Transitioned 80+ B2B clients to a global Travel-as-a-Service platform and directed all phases of a large-scale migration programme, authoring the industry-first migration SOP.

Managed over 50% of the CMap customer base, including complete ownership of the US market, driving platform adoption across architecture, engineering, and consulting sectors. Introduced a new customer success model and established a structured risk framework to surface early churn indicators.

Elevated customer retention from 94% to 97% by launching targeted toolkits and training materials for Account Managers. Achieved a 10% global churn reduction within 12 months, preserving millions in revenue.

Created, developed, and launched Business Engagement as a standalone department, defining service models, standard offerings, and tiered service levels matched to enterprise segmentation. Led recruitment and onboarding for new team members, reducing ramp-up time and driving £1.3M in additional revenue.

Spearheaded change enablement for more than 50 clients through tailored client programmes and training initiatives. Built long-term EMEA client relationships through monthly webinars and in-person training sessions that reinforced adoption and knowledge retention.

In progress: Life Coaching HND at The Coaching Academy.

Completed an HNC in Social Care at Aberdeen College.

Attended Westhill Academy and obtained 7 Standard Grades.

Completed Reiki Level 1 at The Holistic Coach House.