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Samantha Jimenez

@samanthajimenez1

Administrative Operations Specialist at Alvarado Street Brewery, managing accounts receivable, Shopify operations, and merchandise workflows.

United States

Message

At Alvarado Street Brewery, I support company ownership and department directors across operations, sales, and marketing. I manage accounts receivable workflows and create SOPs for recurring processes.

I coordinate branded merchandise from sourcing and purchase orders through inventory tracking, online sales, fulfillment, and vendor communication. I also manage day-to-day Shopify operations, including orders, refunds, customer inquiries, and shipping issues.

At TriCounty Fire Protection Inc., I managed daily office operations, technician scheduling, billing, and collections. During COVID-19, I researched changing safety requirements and created workplace guidance, FAQs, and customer signage in English and Spanish.

At J&R AutoBody, I supported front-office operations, coordinating customer appointments, insurance claim documentation, and payments. I’m bilingual in English and Spanish and have supported customers, vendors, and public-facing communications in both languages.

Experience

Work history, roles, and key accomplishments

Current

Administrative Operations Specialist

Current

Alvarado Street Brewery

Aug 2022 - Present (4 years 2 months)

Provides broad administrative and operational support to company ownership and department directors across operations, sales, and marketing. Manages accounts receivable workflows, creates SOPs, coordinates merchandise, and handles Shopify operations.

Accounts Receivable ACH Deposits Reconciliation SOP Development Shopify TOAST CRM Google Sheets Merchandise Coordination Vendor Management Bilingual English Spanish Translation

Office Manager

Tri County Fire Protection Inc.

Mar 2018 - Aug 2022 (4 years 5 months)

Managed daily office operations for a fire protection company, serving as central point of contact between customers, technicians, vendors, fire officials, housing authorities, and local agencies. Oversaw technician scheduling, billing, collections, and compliance documentation.

Quickbooks Scheduling Dispatch Billing Collections Client Relations Bilingual English Spanish Compliance Documentation Vendor coordination

Office Administrator

J&R Auto Body

Jan 2015 - Feb 2018 (3 years 1 month)

Supported daily front-office operations in a fast-paced automotive repair environment with focus on customer service, scheduling, documentation, and insurance processing. Managed customer appointments, repair calendars, data entry, and insurance claim documentation.

Customer Service Scheduling Data Entry Insurance Claims Payment Processing Documentation Communication Skills