At VU, I lead a six-person Delivery & Customer Success team responsible for end-to-end product implementations and ongoing customer success. I coordinate delivery priorities, risks, and customer needs while supporting product adoption throughout the post-sale lifecycle.
At Apply Digital, I built the LATAM Managed Services practice from zero, scaling an operation from less than 10% to 55% margin across 20+ global clients. I led product strategy and delivery roadmaps, managed a 40-person team and a $4M annual budget, and designed frameworks that drove 20% revenue growth in existing accounts.
At MercadoLibre, I managed analysts working to reduce post-purchase claims and partnered with Logistics, CX, and Compliance on customer experience initiatives. Earlier, at Trocafone, I implemented payment methods that increased checkout conversion by about 10% and approval rates by 12%, and redesigned the smartphone trade-in product to increase adoption and conversion.
