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saman naeem

@samannaeem

HR and customer support specialist at Upwork and with direct clients, handling recruitment and customer inquiries for international clients.

Pakistan

Message

Through Upwork and direct clients, I provide HR support and customer service to international clients. I handle candidate sourcing, screening, and interview coordination, as well as customer inquiries and issue resolution.

At Balitech, I managed recruitment, onboarding, and employee records while supervising customer support representatives and monitoring KPIs. I also handled call support and trained new hires on company policies and customer service practices.

Experience

Work history, roles, and key accomplishments

Current

Freelance HR & Customer Support Specialist

Current

Upwork & Direct Clients

Jan 2024 - Present (2 years 10 months)

Provided HR support and customer service to international clients through Upwork and WhatsApp. Handled recruitment tasks including candidate sourcing, screening, and interview coordination, and managed customer inquiries and client relationships.

Recruitment Candidate Sourcing Screening Interview Coordination Customer Support Client Communication WhatsApp Upwork

HR Executive

Balitech

Jan 2018 - Dec 2022 (4 years 11 months)

Managed full-cycle HR functions including recruitment, onboarding, and employee records. Supervised customer support representatives, monitored KPIs, handled customer support operations, and trained new hires.