Maha Nafees

Managed client portfolios and served as the primary client point of contact for professional recruitment to Europe, handling expectations and trust-based relationships. Coordinated end-to-end recruitment and placement across multiple accounts using LinkedIn Recruiter and resolved client/process issues by collaborating with internal teams.

Implemented and managed HR policies and procedures while running recruitment activities, including resume screening, interview scheduling, and background checks. Posted roles across multiple platforms, maintained employee records, and handled employee relations and conflict resolution.

Supported employee onboarding and offboarding, including orientation sessions and exit interviews. Assisted with recruitment through job postings, resume screening, and interview scheduling, and coordinated training activities by scheduling sessions and collecting feedback.

Conducted regular audits of production processes and final services to ensure adherence to quality standards. Analyzed quality audit data to identify improvement areas, provided detailed feedback, and supported implementation of new quality control procedures alongside training teams.

Provided customer support via phone, email, and live chat by actively listening to identify root causes and implementing solutions. Maintained positive customer relationships through clear communication and accurate guidance on services, policies, and procedures.

Bachelor's degree in Applied Psychology at Lahore College for Women University, including coursework in Behavioral Psychology, Organizational Psychology, and Statistics using SPSS.